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Strategies evaluation on the attempts to gain access to a service system (the second problem of an impatient customer)

Szostek R.

Electronics and Telecommunications Quarterly

2008

Vol. 54, No 2

135-147

The paper introduces the solution of the optimization problem consisting in choosing a more efficient strategy while accessing a service system. To solve the problem a method of queuing systems analysis by included Markov chains [1] [4] was used. The examined system is described by non-Markovian model. The presented issue was called the second problem of an impatient customer. The first problem of an impatient customer was discussed in paper [5]. Author's comprehensive study formulates and solves an original task of the second problem of an impatient customer.

Optimization of time between the attemps to gain acces to a service system (a generalized problem of an impatient customer)

Szostek R.

Electronics and Telecommunications Quarterly

2008

Vol. 54, No 1

67-79

The purpose of the paper is to solve an optimization problem consisting in finding the optimal time between the attempts to access a service system. To obtain a solution the method of queueing systems analysis with the aid of Markov chain was used [1][4]. It allows to solve a problem which is presented by non Markovian model. The discussed task is called a generalized problem of an impatient customer. The basic problem of an impatient customer is presented in [5]. The author formulates and solves the problem of an impatient customer in this paper.