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Content available A new approach to purchase in domestic SMES
EN
Purpose: The main objective of the paper is to determine the way purchases are carried out in small and medium-sized domestic enterprises. In particular, the following research questions are asked: (1) in which activities do they use the Internet? (2) How willing are they to use electronic tools in purchases? (3) Have supply chain problems arising primarily from the COVID-19 pandemic and the war in Ukraine changed the buying habits of companies? Design/methodology/approach: SMEs were selected as the subject of the research. The questionnaire study was quantitative in nature. Findings: The specificity of purchasing in SMEs results mainly from a different way of managing organisations and often from a different approach to cooperation with suppliers. Research results show that small and medium companies are using the Internet increasingly in particular phases of the purchase process. They are becoming convinced (albeit slowly) of the electronic solutions available in the area of purchasing and appreciate their advantages. Supply chains and consumerization of B2B purchasing contribute to changing the approach of SMEs and popularising electronic tools. Research limitations/implications: The article contains a preliminary study. In the future, additional research is planned on a comparison of the use of electronic solutions in the procurement of SMEs in individual industries and in different countries. Originality/value: The article presents a detailed analysis of the reasons for the specificity of SMEs’ purchase. In addition, the results of research on the use of electronic tools on the Internet in the purchasing process are discussed. The conclusions of the research are important for domestic SMEs and organisations that support the development of this sector.
Logistyka
|
2015
|
nr 3
2197--2204, CD 1
PL
W ostatnich latach Służba Celna wprowadza dużo innowacyjnych rozwiązań podnoszących standardy obsługi klientów. Zmiany dotyczą m.in. procesu przekazu informacji.. W artykule opisane są wybrane nowe rozwiązania wdrażane przez Służbę Celną usprawniające proces informowania klienta. W rozwiązaniach tych coraz częściej wykorzystywane są nowoczesne narzędzia elektroniczne tj. aplikacje webowe, aplikacje mobilne, poczta elektroniczna itp. Wdrażanie nowych form komunikacji przez Służbę Celną usprawnia proces komunikacji z klientem i przyczynia się do postrzegania Służby Celnej jako nowoczesnej organizacji.
EN
In recent years, the Customs Service introduced many innovative solutions to raise standards of customer service. The changes relate to, among others, process of information transfer. The article describes the selected new solutions implemented by the Customs Service to improve the process of informing the customer. In these solutions are increasingly used modern electronic tools, ie. web applications, mobile applications, e-mail etc. Implementation of new forms of communication by the Customs Service streamlines the process of communication with customers and contributes to the perception of the Customs Service as a modern organization.
EN
Digital information, fiberoptics, and telecommunications satellites are making it possible to implement the concept of the global village. The sector is responding to this opportunity in virtual laboratories, virtual product development teams, and virtual factories where individuals and facilities which are remotely located are linked for the common good as well as the task at hand even allowing a continual effort to be on a project as the work day moves around the globe. Eventually this situation will also be recognised by the academic community and knowledge will be transferred between libraries, and students instantly between locations on the globe. Through the Internet such possibilities are now being initiated. However, it will be the long term commitment of the private sector to the concepts of telecommuting, remote distance and digital libraries which will ensure its The termination of the Cold War has conditions allowing the implementation of concepts. Economic conditions currently within the United States are quite robust to an acute shortage of qualified experts. In and Central Europe employment levels are not as high while in the Republics of the Former Union large numbers of trained experts are employment. Consideration may also be to other areas of the globe such as the Pacific Rim, Africa, and South America. Through the of computer/telecommunication in regions lacking local infrastructure it is to link individual talent with scientific, engineering, and technical needs worldwide as well as to provide the opportunity for the acquisition of marketable and desired skills and training. In Summer 1999 prototype Viewnet centers will be established in St. Petersburg, Moscow. Yerevan, Kiev, and Dnepropetrovsk which will be linked through evolving lntemet2 systems to participating locations within the United States allowing the rapid transfer of very large files as well as the transmission of the highest quality audio and video. Such multinational connectivity should in the future provide considerable political and economic stability for the world.
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