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Key competencies in the modern business services sector

Kuzior Aleksandra, Sobotka Bartosz

Organizacja i Zarządzanie : kwartalnik naukowy

2019

nr 2

63--74

Along with the dynamic development of the business services sector in Poland, both in terms of quantity (increase in the number of employees) and quality (increase in handling complex processes), the competence of employees and candidates to work becomes an important determinant of this process. The article analyzes reports on the sector of modern services and the labour market in the scope of desirable competencies of employees in the context of upcoming technological changes (Industry 4.0). As a result of the analysis, a catalogue of meta-competencies was identified, which are key from the point of view of the development of the business services sector and other branches of the modern economy.