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1 2020

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Mobbing prevention as one of the challenges of a modern organization

Gembalska-Kwiecień Anna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2020

z. 144

71--85

Purpose: The paper discusses a comprehensive approach to the phenomenon of mobbing within an organization. It shows its characteristics and the causes of this negative phenomenon in an enterprise. It presents the profile of both a mobber and a victim of mobbing. It outlines the course of mobbing, the tactics used in the process and its effects. Design/methodology/approach: Literature research of the subject was carried out. Findings: It also indicates the methods of mobbing prevention, with particular emphasis on the broadly understood prophylaxis, both on the level of organization and the employee. Research limitations/implications: (not applicable) Practical implications: Managerial staff should also develop (or delegate this task to HR or PR department) a program of anti-mobbing activities, taking into account the nature of the organization, improve their qualifications on the management of ethical conflicts, and promote ethical behaviour in the enterprise or institution: promote good practices, appreciate positive behaviour and strongly condemn unethical behaviour. Social implications: Mobbing is a phenomenon that has existed for a long time, but in recent years, in countries where human rights are respected, it was decided to fight this pathology. Originality/value: Mobbing prevention in an enterprise must be a systemic action. First and foremost, it concerns the employer, who should introduce anti-mobbing procedures and immediately react to unacceptable behaviour in the workplace. Employees can also protect themselves from mobbing.