The medical services are very specific in comparison with other services forms. Their quality has a direct influence on health or life of each patient being in that occasion a customer as well. The new standards from 2000 year - family of ISO 9000, are very good adapted for the applications in medical institutions or organizations. The quality of service is a function between expectations "E" and customer perception "P" what results in formula: Q=f(E-P). The documented procedures are here needed. The general description of such systems is here widely presented.
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