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Employee satisfaction – empirical study among medical record clerks in Poland

Stasicka Julianna, Szymański Igor

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2022

z. 157

523--536

Purpose: The main purpose of this research was to indicate the level of medical record clerks satisfaction related to their work in medical entities in Poland. Design/methodology/approach: Job satisfaction is a positive emotional state that results from interactions between work experience and organizational environment. In theoretical part the difference between satisfaction, morale, enjoyment and disenjoyment where discussed as well as methods and implications of employee satisfaction examining were presented. Empirical studies were conducted in December 2021 among medical record clerks using Google questionnaire and included 125 participants to the research sample. To create the questionnaire used in the research, short form of Minnesota Satisfaction Questionnaire (MSQ) was utilized. MSQ is publicly available for all researchers on the University of Minesota website. The survey was supplemented with additional statements related to work content to receive more information. Findings: The outcomes revealed that most respondents perform tasks beyond the scope of their duties, there is a significant imbalance of work between different days, and suggested improvements are rarely or never taken into consideration. Among the main suggestions mentioned by the respondents as leading to improvement was a change in work procedures. Research limitations/implications: The conducted research deserves to be repeated, taking into account a larger group of respondents, but also through differentiation depending on job positions. It would also be a recommended to conduct qualitative studies to go deeper with received answers or to utilize long version of the MSQ. Practical implications: As an outcome of the research, potential actions to be taken to improve work satisfaction were suggested. Findings of this research can be applied by managers of medical clerk departments to reorganize working conditions in order to enhance job satisfaction. Social implications: It is worth to investigate the level of employee satisfaction because it affects motivation to perform tasks and work attitude. Originality/value: Medical record clerks work in medical entities, which are characterized by specific operational conditions. Managing employees involves particular actions, yet no similar study has been conducted among this occupational group.