Wyniki wyszukiwania - BazTech

1

Service quality and customer relationship management in the logistics industry

Ciechomski Wiesław

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2024

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z. 192

99--110

EN

Purpose: The aim of this article is to present a modern approach to optimising service quality management and customer relationship building in the logistics industry. The text addresses issues related to the ability of logistics systems to meet the expectations of customers in terms of the reliability and timing of deliveries, marketing communication with customers and the convenience of purchasing logistics services. These issues are important for transportation company managers because a thorough knowledge of customers’ preferences and behaviours as well as industry trends should be the starting point for developing and implementing a customer service strategy. Design/methodology/approach: The paper is based on a review of the literature and internet sources. The analyses conducted cover the years 2000-2023. Findings: The article discusses selected elements included in the process of customer service management in logistics companies. Customer service was broadly defined as the adopted concept of business activity which serves the formation of long-term relationships with customers. Special attention was paid to such attributes of customer service as delivery reliability, responsiveness to market needs, and staff empathy. Research limitations/implications: It would undoubtedly be advisable to carry out representative surveys among both actual and potential customers of logistics operators in the future to empirically verify the importance of selected elements of the logistics service offered to customers in improving the competitive position of companies and their market success. Among others, the Servqual method for measuring customer satisfaction described in this article can be used for this purpose. Practical implications: Effective customer relationship management is essential for the managers of logistics companies. The paper discusses selected elements of logistical and transactional customer service, including the indicators and metrics used for evaluating contractors operating in the TSL industry. Originality/value: The findings of the analyses have cognitive value. The article describes the role of customer service in increasing the competitiveness of companies operating in the logistics sector.

2

Logistics in the process of enterprise management in conditions of the Covid-19 pandemic on the example of selected enterprises

Gąsowska Magdalena K.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2024

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z. 191

159--177

EN

Purpose: The aim of the article is to analyze and assess the role of logistics in the process of enterprise management during the COVID-19 pandemic on the example of selected manufacturing, trade and service enterprises. Design/methodology/approach: The article is based on the study of literature and own empirical research. The results of own empirical research presented in the study constitute the effects of more extensive research on an in-depth analysis of the logistics process management in Polish manufacturing, trade and service enterprises in 2019-2021 in the context of shaping enterprise results. The research was conducted in 2022 among 335 randomly selected small, medium and large Polish manufacturing, trade and service enterprises. Findings: The results of the research show that the strategic and operational management of logistics processes within the enterprise and between entities which are the links in the supply chain increasingly determined the economic and market results of the best surveyed enterprises and the supply chains they created during the COVID-19 pandemic. Thanks to adequately applied logistics to the occurred conditions, the best surveyed enterprises responded quickly and appropriately to the effects of the pandemic and created and maintained the competitive advantage. The analyzed enterprises did not use the full potential of logistics processes to reduce the negative influence of the COVID-19 pandemic on their results. The research confirmed that logistics played an extremely important role in the process of enterprise management during the COVID-19 pandemic. Research limitations/implications: The article presents only selected aspects of logistics in the process of enterprise management of the surveyed enterprises during the COVID-19 pandemic. Practical implications: The article offers logistics managers practical suggestions on how to use logistics to achieve above-average economic and market results in conditions of a pandemic. Originality/value: The article fills the cognitive and empirical gap regarding logistics in the process of enterprise management during the COVID-19 pandemic.

3

Logistics customer service management on the example of a manufacturing company

Chłąd Monika, Dąbrowska Olga

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2024

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z. 194

73--82

EN

Purpose: The aim of the article is to analyze the operation of company X in the context of logistic customer service in practice. Design/methodology/approach: The idea of the work is to present the theoretical part of customer service and compare it to logistic customer service in practice. It also includes comparisons of practical solutions of company X to theoretical requirements. Findings: The research issue discussed in the article was a survey. Its purpose is to present customer service in Patrick's Day in company X. 81 people of different genders and age groups responded anonymously to the survey questions 15- >60 years. General knowledge of the logistics industry and responses from opinion makers were taken into account. The responses of the surveyed people were presented graphically along with their descriptions. Research limitations/implications: The practical part is intended to reflect the actual compliance of company X with the imposed rules. The Logistics Customer Service Principles were created to ensure a consistent and effective approach to customer service in the context of logistics. Practical implications: The type of customer service strategy depends on the specific goals and needs of a given business. The essence of logistic customer service is the effective management of the flow of products and services from the place of production to the place of consumption in order to meet customer needs. Logistics customer service covers many aspects, such as planning, controlling and monitoring the flow of goods, inventory management, transport, warehousing and coordination of activities between various links in the supply chain. Social implications: Customer service also means the ability to accept customer opinions and comments with an open mind. Customers should be able to express their opinions and complaints and then respond effectively. Originality/value: The article draws attention to the importance of a non-routine approach to the dynamics of opportunities. This is important for management as a scientific discipline, but also for managers, which indicates various possible development paths.

4

Shortening supply chains – the prospect of international exchange

Maryniak Anna, Kliber Paweł

Gospodarka Materiałowa i Logistyka

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2024

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nr 2

24--33

EN

Due to the various crises and the geopolitical situation, it is emphasized that it is necessary to create resilient supply chains through nearshoring. The effect of this is the shortening of supply chains in the area of purchasing materials and components, i.e. in the sphere of supply management relations. This should result in changes at the level of trade in the area of purchases. The aim of the article is to diagnose whether there is a tendency to reduce the volume of supplies with the increase in the distance of supply sources from the perspective of their overall structure. The context of the considerations is the European Union, with special focus on Poland. Time series analysis was used as a research method to detect the nature of the phenomenon represented by a sequence of observations, as well as classic descriptive statistics. It was inter alia found that no reduction in the burden on international supply chains was observed in Poland and the EU, expressed in the volume of trade exchange in terms of value. Additionally, no positive structural changes towards shortening supply chains were observed, despite an increase in transport costs and pro-environmental policy. The research may support decision-making regarding ways to strengthen resilience in goods flows. Previously, research on this topic was usually conducted in an aggregate form. The new research contribution is an analysis that takes into account such moderators as short and long flows.

PL

Z uwagi pojawiające się kryzysy różnej natury i sytuację geopolityczną podkreśla się, że konieczne jest tworzenie odpornych łańcuchów dostaw poprzez nearshoring. Efektem tego jest skracanie łańcuchów dostaw w przestrzeni zakupów materiałów i komponentów, czyli w sferze relacji zarządzania dostawami. Powinno to skutkować zmianami na poziomie wymiany handlowej w obszarze zakupów. Celem badania jest zatem zdiagnozowanie, czy istnieje tendencja do mniejszego obciążenia łańcucha dostaw z punktu widzenia dostaw międzynarodowych, czyli importu towarów. Przedmiotem rozważań jest Unia Europejska ze szczególnym uwzględnieniem Polski. Jako metodę badawczą do odkrywania natury zjawiska reprezentowanej przez sekwencję obserwacji oraz klasyczną statystykę opisową wykorzystano analizę szeregów czasowych. Stwierdzono m.in., że w Polsce i UE nie obserwuje się zmniejszenia obciążenia międzynarodowych łańcuchów dostaw wyrażonego wartościowo wolumenem wymiany handlowej. Dodatkowo, pomimo wzrostu kosztów transportu i polityki prośrodowiskowej, nie zaobserwowano pozytywnych zmian strukturalnych w kierunku skracania łańcuchów dostaw. Badania mogą pomóc w podejmowaniu decyzji dotyczących sposobów wzmocnienia odporności w przepływach towarów. Dotychczas badania na ten temat były prowadzone przeważnie w formie zagregowanej. Nowym wkładem badawczym jest dokonanie analizy uwzględniającej takie moderatory jak przepływy krótkie i długie.

5

Konsekwencje pandemii COVID-19: perspektywa logistyki w polskich przedsiębiorstwach. Cz. I

Gąsowska Magdalena K.

Gospodarka Materiałowa i Logistyka

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2024

|

nr 1

2--14

PL

Artykuł stanowi pierwszą część opracowania, którego celem jest przedstawienie wpływu pandemii COVID-19 na logistykę na przykładzie wybranych polskich przedsiębiorstw produkcyjnych, handlowych i usługowych. Artykuł powstał na podstawie studiów literatury oraz własnych badań empirycznych. Badania przeprowadzono w 2022 r. wśród 335 losowo wybranych małych, średnich i dużych polskich przedsiębiorstw produkcyjnych, handlowych i usługowych. W wyniku badań stwierdzono, że pandemia COVID-19 miała ogromny wpływ na logistykę we wszystkich badanych przedsiębiorstwach w latach 2020–2021. Zmiany uwarunkowań logistyki spowodowane pandemią nałożyły się na determinanty logistyki współczesnych przedsiębiorstw przed pandemią. Strategiczne i operacyjne zarządzanie procesami logistycznymi coraz bardziej determinowało wyniki ekonomiczne i rynkowe najlepszych badanych przedsiębiorstw w czasie pandemii COVID-19. Przedsiębiorstwa osiągające najlepsze wyniki w czasie pandemii realizowały strategię zarządzania łańcuchem dostaw, będącą w ciągłym stadium tworzenia, kształtowania się, charakteryzującą się błyskawiczną reakcją na zmieniające się wymagania klientów, warunki otoczenia oraz działania konkurentów, przy respektowaniu zasad zrównoważonego rozwoju. Najbardziej skuteczni menedżerowie logistyki w czasie pandemii podejmowali szybkie działania umożliwiające ograniczenie prawdopodobieństwa zakłócenia, zmniejszenie dotkliwości skutków zaistniałych zdarzeń oraz kreowanie i utrzymanie przewag konkurencyjnych przedsiębiorstw.

EN

The article constitutes the first part of the study, the aim of which is to present the influence of the COVID-19 pandemic on logistics on the example of selected Polish manufacturing, trade and service enterprises. The article is based on the study of literature and own empirical research. The research was conducted in 2022 among 335 randomly selected small, medium and large Polish manufacturing, trade and service enterprises. As a result of the research, it was found that the COVID-19 pandemic had a huge influence on logistics in all surveyed enterprises in 2020–2021. Changes in logistics conditions caused by the pandemic overlapped with the logistics determinants of contemporary enterprises before the pandemic. Strategic and operational management of logistics processes increasingly determined the economic and market results of the best surveyed enterprises during the COVID-19 pandemic. Enterprises achieving the best results during the pandemic implemented the supply chain management strategy that was in a constant state of creation and development, characterized by an immediate response to changing customer requirements, environmental conditions and competitors' activities, respecting, at the same time, the principles of sustainable development. During the pandemic, the most effective logistics managers took quick actions so as to reduce the likelihood of disruption, decrease the severity of the effects of events, and create and maintain competitive advantages of their enterprises.

6

Konsekwencje pandemii COVID-19: perspektywa logistyki w polskich przedsiębiorstwach. Cz. II

Gąsowska Magdalena K.

Gospodarka Materiałowa i Logistyka

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2024

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nr 2

12--23

PL

Artykuł stanowi drugą część opracowania, którego celem jest przedstawienie wpływu pandemii COVID-19 na logistykę na przykładzie wybranych polskich przedsiębiorstw produkcyjnych, handlowych i usługowych. Dokonano w nim pogłębionej analizy wyników własnych badań empirycznych. Prezentowane w opracowaniu wyniki są efektem bardziej obszernych badań, dotyczących zarządzania procesami logistycznymi w polskich przedsiębiorstwach produkcyjnych, handlowych i usługowych w latach 2019–2021 w kontekście kształtowania wyników przedsiębiorstwa. Badania przeprowadzono w 2022 r. wśród 335 losowo wybranych małych, średnich i dużych polskich przedsiębiorstw produkcyjnych, handlowych i usługowych. Na podstawie badań stwierdzono, że pandemia COVID-19 miała ogromny wpływ na logistykę we wszystkich badanych przedsiębiorstwach w latach 2020–2021. Zmiany uwarunkowań logistyki spowodowane pandemią nałożyły się na determinanty logistyki współczesnych przedsiębiorstw przed pandemią. Strategiczne i operacyjne zarządzanie procesami logistycznymi coraz bardziej determinowało wyniki ekonomiczne i rynkowe najlepszych badanych przedsiębiorstw w czasie pandemii COVID-19. Przedsiębiorstwa osiągające najlepsze wyniki w czasie pandemii realizowały strategię zarządzania łańcuchem dostaw, będącą w ciągłym stadium tworzenia, kształtowania się, charakteryzującą się błyskawiczną reakcją na zmieniające się wymagania klientów, warunki otoczenia oraz działania konkurentów, przy respektowaniu zasad zrównoważonego rozwoju. Najbardziej skuteczni menedżerowie logistyki w czasie pandemii podejmowali szybkie działania umożliwiające ograniczenie prawdopodobieństwa zakłóceń, zmniejszenie dotkliwości skutków zaistniałych zdarzeń oraz kreowanie i utrzymanie przewag konkurencyjnych przedsiębiorstw.

EN

The article constitutes the second part of the study, the aim of which is to present the influence of the COVID-19 pandemic on logistics on the example of selected Polish manufacturing, trade and service enterprises. It includes an in-depth analysis of the results of the author's own empirical research. The results of own empirical research presented in the study constitute the effects of more extensive research on an indepth analysis of the logistics process management in Polish manufacturing, trade and service enterprises in 2019–2021 in the context of shaping enterprise results. The research was conducted in 2022 among 335 randomly selected small, medium and large Polish manufacturing, trade and service enterprises. As a result of the research, it was found that the COVID-19 pandemic had a huge influence on logistics in all surveyed enterprises in 2020–2021. Changes in logistics conditions caused by the pandemic overlapped with the logistics determinants of contemporary enterprises before the pandemic. Strategic and operational management of logistics processes increasingly determined the economic and market results of the best surveyed enterprises during the COVID-19 pandemic. Enterprises achieving the best results during the pandemic implemented the supply chain management strategy that was in a constant state of creation and development, characterized by an immediate response to changing customer requirements, environmental conditions and competitors' activities, respecting, at the same time, the principles of sustainable development. During the pandemic, the most effective logistics managers took quick actions so as to reduce the likelihood of disruption, decrease the severity of the effects of events, and create and maintain competitive advantages of their enterprises.

7

Social participation and logistical elements of cemetery waste biofraction management

Kostecka Joanna, Progorowicz Sławomir, Mazur-Pączka Anna, Pączka Grzegorz, Szura Renata, Kiryluk Aleksander, Butt Kevin R., Garczyńska Mariola

Economics and Environment

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2024

|

No. 1

art. no. 777

EN

In the 21st century, waste is a growing problem and must be considered one of the essential elements of creating conditions for sustainable development. The article pays special attention to the biofraction of cemetery waste, and interviews with cemetery visitors made a possible determination of its place among other wastes produced in the cemetery. The willingness of cemetery visitors to participate in the logistics of the cemetery waste management system was also tested. The article also presents selected elements of cemetery waste management logistics. The system should consist of several subsystems. Subsystems of waste minimisation "at the source" and waste segregation, disposal, and secondary management were considered crucial. In addition to the logistics mentioned above, subsystems were proposed to include innovation in cemeteries, the biotechnology of composting/vermicomposting of the biofraction, and segregation on-site by those cleaning their graves. The cemetery biofraction represents a waste suitable for on-site management, increasing the potential for environmental, social, and economic savings. The issues under consideration are part of the problem of integrating the cemetery biofraction into the green recycling system in force in Europe. Logistics for management of other cemetery wastes (plastic, metal, glass, and paper), which require subsystems involving their long-distance transportation, should be limited at the level of purchase by cemetery users. From civic participation in the control of logistical improvements, the entire cemetery waste management system will gradually evolve.

PL

W XXI wieku odpady stanowią rosnący problem i muszą być rozważane jako jeden z podstawowych elementów tworzenia uwarunkowań zrównoważonego rozwoju. W artykule szczególną uwagę poświęcono biofrakcji cmentarnej. Wywiady z użytkownikami cmentarzy pozwoliły ustalić jej miejsce wśród innych produkowanych na cmentarzu odpadów. Sprawdzano także gotowość użytkowników cmentarzy do partycypacji w logistyce systemu zagospodarowania odpadów cmentarnych. W artykule przedstawiono także wybrane elementy logistyki gospodarowania odpadami cmentarnymi. System powinien składać się z kilku podsystemów. Za kluczowy uznano podsystem minimalizacji odpadów „u źródła”, oraz podsystemy segregowania, unieszkodliwiania i wtórnego zagospodarowywania odpadów. Do wspomnianych podsystemów logistyki zaproponowano dołączenie innowacyjnej na cmentarzach, biotechnologii kompostowania / wermikompostowania biofrakcji, wysegregowanej na miejscu powstawania przez sprzątających swoje grobowce. Biofrakcja cmentarna stanowi odpad nadający się do zagospodarowania na miejscu powstawania, co zwiększałoby potencjał oszczędności ekologicznych, społecznych i ekonomicznych. Rozważane zagadnienia wpisują się w problematykę włączania cmentarnej biofrakcji do obowiązującego w Europie systemu zielonego recyklingu. Pozostałe odpady cmentarne (z plastiku, metali, szkła i papieru), logistyka gospodarowania którymi wymaga podsystemów obejmujących ich transport na dalekie odległości, powinny zostać ograniczone na poziomie zakupów przez użytkujących cmentarze. Powinno to stopniowo ewoluować i wynikać z obywatelskiej partycypacji w kontroli możliwości usprawnienia logistyki całego systemu gospodarowania odpadami cmentarnymi.

8

Logistics of transport services for people with disabilities in Poland- case study

Suchan Marta, Weremczuk Arkadiusz

Zeszyty Naukowe Wyższej Szkoły Technicznej w Katowicach

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2023

|

T. 17

109--120

EN

This study embarks on a profound investigation into the experiences and challenges confronted by individuals with disabilities. It emphasizes their interactions with architectural structures and their engagement with assisting technologies. Based on a meticulously curated survey, the study reveals that the educational background of respondents is diverse, with secondary education emerging as the most prevalent. A significant segment of the sample, 48%, is identified with a profound degree of disability (I disability group), underscoring the need to address their unique challenges. Key findings highlight a range of architectural barriers, with stairs lacking alternative access methods as the primary impediment. This highlights the urgency for urban planning and infrastructural updates tailored for inclusivity. The frequency of outdoor activities, predominantly daily, provides insights into mobility patterns and potential challenges faced. On the technological front, the survey reveals a disparity in the adoption and satisfaction levels with assisting technologies. Only a small minority use these tools daily, with a significant segment expressing inadequacy or partial alignment with their needs. Interestingly, a pronounced affinity towards these technologies is observed among higher educated individuals, suggesting potential links between education and technological engagement. Furthermore, the study explores the intricacies of architectural barriers in residential areas. Larger cities, for instance, present unique challenges, such as the lack of appropriate voice signaling. Such insights advocate for location-specific interventions. This research provides a comprehensive understanding of the diverse challenges faced by individuals with disabilities in Poland. By integrating these insights, the study emphasizes the need for holistic and targeted solutions, laying the foundation for creating an inclusive and accessible societal environment. This paper also aims to explore the logistics of transport services for people with disabilities in Poland, focusing on their availability, accessibility, cost, regulations, and the awareness and education surrounding these services. By examining these factors, this paper seeks to identify the challenges faced by people with disabilities when using transport services in Poland and suggests measures to enhance the logistics of these services.

PL

Niniejszy artykuł przedstawia analizę doświadczeń i wyzwań, przed którymi stoją osoby niepełnosprawne. Podkreśla ich interakcję z obiektami architektonicznymi oraz zaangażowanie w technologie wspomagające. Badanie wykazało, że wykształcenie respondentów jest zróżnicowane, jednak dominuje wykształcenie średnie. Znacząca część próby, aż 48%, identyfikuje się ze znacznym stopniem niepełnosprawności (I grupa niepełnosprawności), co podkreśla potrzebę sprostania ich wyzwaniom. W opracowaniu wskazano na szereg występujących barier architektonicznych, z których główną są schody, bez alternatywnych metod dostępu. Podkreśla to pilną potrzebę planowania urbanistycznego i aktualizacji infrastruktury, dostosowanych do specjalnych potrzeb. Analiza częstotliwości aktywności na świeżym powietrzu, głównie codziennych wyjść, pozwoliła na określenie wzorców mobilności osób niepełnosprawnych oraz zidentyfikowanie potencjalnych wyzwań, z jakimi się borykają. Badania wykazały istotne różnice w adaptacji i poziomie zadowolenia z technologii wspomagających; tylko niewielka część respondentów korzysta z tych narzędzi codziennie, przy czym znaczna ich część wyraża niedostosowanie lub częściowe dostosowanie do swoich potrzeb. Przywiązanie do tych technologii obserwuje się wśród osób z wyższym wykształceniem, co sugeruje potencjalne powiązania między edukacją, a zaangażowaniem technologicznym. Ponadto, badanie wskazuje na bariery architektoniczne w miejscach zamieszkania respondentów. Na przykład, w większych miastach stanowią one większe wyzwania dla osób niepełnosprawnych, takie jak brak odpowiedniej sygnalizacji głosowej. Badanie wskazuje na potrzebę opracowania rozwiązań dostosowanych do specyficznych warunków lokalnych. Przeprowadzone badanie umożliwia wskazanie wyzwań, z jakimi borykają się osoby niepełnosprawne w Polsce. W opracowaniu podkreśla się potrzebę całościowych i ukierunkowanych rozwiązań, które mogą przyczynić się do stworzenia dostępnego środowiska społecznego dla osób niepełnosprawnych. Celem artykułu jest m.in. ocena logistyki usług transportowych dla osób niepełnosprawnych w Polsce, ze szczególnym uwzględnieniem ich dostępności, przystępności cenowej, kosztów, aż po świadomość i edukację na temat tych usług. Analizując te czynniki, artykuł podejmuje próbę zidentyfikowania wyzwań stojących przed osobami niepełnosprawnymi podczas korzystania z usług transportowych w Polsce i proponuje działania, które mogą usprawnić logistykę tych usług.

9

Supply chain risk management of logistics companies through mergers and acquisitions

Toborek-Mazur Joanna, Partacz Karol

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2023

|

z. 176

703--717

EN

Purpose: The paper aims is to determine the factors determining the development of mergers and acquisitions in the logistics sector, but also the resulting dependencies related to difficulties in managing the risk of a combined enterprise under the influence of adverse economic events, such as the COVID-19 pandemic or the conflict in Ukraine. Design/methodology/approach: The paper was divided into two parts, consisting of a source literature of mergers and acquisitions, logistics, risk management and global supply chain, and a part devoted to the analysis of trends in the logistics sector in 2018-2022. The research took into account data from the reports of recognized audit firms. Findings: Based on the trends, the authors observed a connection between the risk resulting from adverse economic events, e.g. the COVID-19 pandemic and the conflict in Ukraine, on the degree of merger decision-making, in particular in the context of supply chain management, which is important for the functioning of a logistics company. Practical implications: The experience of logistics companies in recent years shows that the issue of supply chain risk management is an important criterion when making decisions about merging with another company. Moreover, unfavorable economic events that affect supply chain management also determine mergers and acquisitions. Originality: The paper is an interdisciplinary analysis of the M&A market in the field of supply chain risk management in logistics companies during COVID-19 and the conflict in Ukraine, which has not been subject to in-depth verification in the studies of other authors. The paper is a result of the authors’ research that was partially presented at the 3rd International Conference “Logistics challenges in the modern world” organized by the Warsaw University of Life Sciences on January 19, 2023.

10

Sources of competitive advantage for enterprises in the TFL industry - case study

Michalcewicz-Kaniowska Małgorzata, Zajdel Małgorzata

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2023

|

z. 174

17--29

EN

Purpose: The aim of the research was to assess and analyse the factors that are the sources of competitive advantage of the company in the TFL industry, which stands for Transport, Forwarding, Logistics. Design/methodology/approach: The article analyses the company's own documents. Opinions in the analysed company were collected using a survey questionnaire. A number of analyses were carried out to create data compositions and decompositions. The subject of the analysis was a local logistics centre providing its distribution, storage and transport services both in the region and the whole country. It specializes in providing integrated logistics solutions and designing the best possible methods of distribution, storage and transport of the region's customers. Findings: According to the study, the analysed centre ensures professional and efficient implementation of logistics processes. It provides services in the field of comprehensive handling of the order execution process, starting from the administration of products to the preparation of transport and subsequent distribution. The conducted research, however, indicated several weak points of the company, which are: high costs related to the exchange of information or untimely execution of orders. According to the authors of the study, in order to gain an advantage on the market, the analysed logistics centre should implement solutions that will eliminate the above-mentioned risk factors and improve them enough to become a source of competitiveness for the company. Originality/value: The article presents the results of the composition of source and survey data concerning a company in the region of the TFL industry. The study attempts to indicate the determinants of the competitive advantage of a logistics company. Due to the analyses used, it is a very interesting overview of factors from the point of view of the functioning of a local logistics company.

11

Gresilient supply chain - a case study of global flows

Maryniak Anna, Kliber Paweł, Pogorzelec-Glaser Katarzyna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2023

|

z. 175

335--356

EN

Purpose: Nowadays there is still low awareness of creating specific supply chain hybrids in a planned manner. This paper focuses on a hybrid of the gresilient chain, which reflects the trend to act for the well-being of the environmental to eliminate disruptions in the flow of goods. The aim of the study is to determine the interdependence of the factors shaping the resilience of the supply chain and to determine which of them contribute the most to the creation of a green chain. Design/methodology/approach: AHP and DAMATEL were used as research tools. A study focused on the cognitive chain is extremely interesting, because it is a global chain in which the main coordinator is relatively small. The subject of the research is the international supply chain of a company that conducts research on engine oils, coolants and fuels for gas engines driving turbines, electric and wind turbines, hydraulic transmissions, etc. Findings: As a result, among other things, it was established, that speed is the factor that is most sensitive to the influence of other factors and, at the same time, the most important from the point of view of recipients. In addition, it was proven that redundancy is essential for creating resilience in the analyzed chain, while transparency is necessary for creating the green chain. It has also been shown that redundancy and cooperation work simultaneously to a great extent for the benefit of both chains. Research limitations/implications: Every supply chain requires a separate study. Practical implications: The results can help managers in implementing the gresilient strategy or in modifying it if it has already been implemented. The work carried out may contribute to the creation of a general matrix containing paths to the expected types of supply chains, taking into account the specificity of input and output connections. Social implications: Gresilient chains are part of the idea of corporate social responsibility. Originality/value: From the standpoint of building up resilience, this is an interesting case, because it is the discussed case does not fit into the concepts of popular models in which agility is promoted as the one that guarantees the resilience of the chain. The study is an expanding knowledge in the field of the gresilient chain, in which research is lacking due to the initial stage of science in this area.

12

Analysis and evaluation of selected transport processes in the Armed Forces

Rykała Magdalena, Bawoł Piotr, Łojanowski Konrad, Patrejko Łukasz

Transport Samochodowy

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2023

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z. 2

26--34

EN

The article refers to the analysis of selected transport processes based on an example military unit specializing in anti-aircraft defence and destroying enemy firepower, command points, field fortifications and logistics. The first part presents an analysis of the literature on transport processes and specifications of military transport in the Armed Forces. Then, the characteristics of the examined military unit, its structure and the tasks of the fire squadrons and other subunits of the regiment were presented. The next part of the article consists of two subsections and focuses on the task assigned to the studied military unit, i.e. optimization of transport processes. An analysis of the transport of a selected range of munitions was presented, two different transport variants were calculated and conclusions and recommendations were presented.

PL

Artykuł dotyczy analizy wybranych procesów transportowych na podstawie przykładowej jednostki wojskowej, specjalizującej się w obronie przeciwlotniczej oraz niszczeniu siły ognia przeciwnika, punktów dowodzenia, fortyfikacji polowych i logistyki. W pierwszej części przedstawiono analizę literatury dotyczącą procesów transportowych oraz specyfikacje przewozów wojskowych w Siłach Zbrojnych. Następnie przedstawiono charakterystykę badanej jednostki wojskowej, jej strukturę oraz zadania dywizjonów ogniowych i pozostałych pododdziałów pułku. Kolejna część artykułu składa się z dwóch podsekcji i koncentruje się na zadaniu postawionym badanej jednostce wojskowej, czyli na optymalizacji procesów transportowych. Przedstawiono analizę przewozu wybranego asortymentu środków bojowych, obliczono dwa różne warianty transportu oraz zaprezentowano wnioski i rekomendacje.

13

Wpływ e-commerce na Przemysł 4.0

Łagutko Tomasz, Zagajewski Arkadiusz, Binek Zbigniew, Motykiewicz-Janiak Radosław, Kończak Adam

Systemy Wspomagania w Inżynierii Produkcji

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2023

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Vol. 12, iss. 2

99--108

PL

Artykuł koncentruje się na specyfice modeli biznesowych przedsiębiorstw Przemysłu 4.0 w kontekście konkurencji w e-commerce uwzględniając popularne modele sprzedaży internetowej, takie jak sklepy internetowe i marketplace. Komponent technologiczny e-commerce oraz nacisk na innowacyjność w Przemyśle 4.0 stwarza ogromny potencjał biznesowy i rozwojowy, co implikuje znaczące korzyści w postaci m.in. zwiększenia efektywności produkcji, poprawy jakości obsługi klienta oraz wzrostu sprzedaży. Celem artykułu jest podkreślenie kluczowej roli danych jako łącznika oraz logistyki jako wspólnego elementu między branżą e-commerce a Przemysłem 4.0.

EN

An increasing number of exploiters (users and maintainers) of technical means requires taking action aimed at providing such people with appropriate living space, including in the workplace, which will be adapted to their needs and in which these means will fulfill their tasks in accordance with their intended use. The aim, as a result of which these activities are undertaken, should be to ensure appropriate conditions for functioning in the space in question. Therefore, it is necessary to develop methods and techniques for assessing the quality of life that will enable the collection, processing and analysis of spatial data. This need prompted the author to review in the literature model solutions in the discussed area, taking into account the aspect of space, and to propose a concept of using the above-mentioned methods in improving the quality of life of the older people.

14

The prison service and its logistics as a process affecting the stability and security of the formation’s functioning

Pietruszka Janusz, Kościelecki Lech

Przegląd Nauk o Obronności

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2023

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R. 8, Nr 16

75--86

EN

Objectives: The research purpose of this article is to describe how logistics of prison service affects functioning of the modern penitentiary system. Methods: The main method used in this study is data analysis. Results: The analysis shows importance of a proper, well financed logistic system in the modern prison service Conclusions: Prison institutions need efficient logistical operations in order to be able to carry out elementary functions in an efficient manner and to ensure the statutory tasks assigned to them. If the transport system does not function properly, there is indeed an increased risk that detainees will not be taken to another unit at the right time, that they will not show up for their trial, or that they will not be able to carry out their work outside the prison. However, the risks are wider and may involve a greater likelihood of a successful assault on the convoy, or of a convict escaping from the transport. Potential problems also include an outsized risk to those involved in the transport, including officers. Low efficiency of supply and storage leads to material shortages and impedes the smooth running of prison or detention centre operations, and can be a factor leading to the violation of the rights of detainees.

15

Changes in Cargo Movement due to the Effects of COVID-19

Suzuki Kuninori, Ikushima Yoshihide, Murayama Yoji

Production Engineering Archives

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2023

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Vol. 29, Iss. 2

147--154

EN

This study analyses and discusses how the unique cargo movements in Japan and changes in the social environment during the COVID-19 pandemic have affected social life. Since the outbreak of COVID-19, cargo movements in Japan have undergone significant changes. This study analyses cargo movements in Japan by showing correlation coefficients to indicate the extent to which each industry was affected by the spread of the new coronavirus to infected persons. The heightened awareness of the pandemic caused by the state of emergency led to the closure of many stores and a decline in outbound shipments. Although the volume of incoming shipments increased, the volume of outgoing shipments did not. As a result, warehouse vacancy rates declined. Therefore, the study revealed that distribution centers in Japan are becoming more self-sufficient, and cloud-based logistics information systems are becoming more widely used.

16

Management of reduced CO2 emission production in meal delivery using Point To Point system

Kovač Vilém, Vochozka Marek, Fulajtárová Maria, Janíková Jana

Polish Journal of Management Studies

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2023

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Vol. 28, No. 2

142--160

EN

The goal of the paper was to propose a system of ready meal delivery in the Point To Point mode (PTP) that would lead to a reduction in delivery times and production of CO2 emissions compared to the standard in the Czech Republic. This study proposes a fresh approach with the potential to revolutionize the regional meal delivery sector by strategically integrating distribution centers and addressing economic factors. The appropriate location for distribution centers created for meal delivery to the final consumers can be determined using many methods. As the most suitable one, the center of gravity location method depending on the distance and number of orders and deliveries to given localities was selected. The calculation of the Return on Equity was used to determine the return on investment necessary for the implementation of the proposed solution. The research shows that the implementation of the proposed solution would reduce the production of CO2 by more than 12 %, along with the reduction of fuel and operating costs of vehicles used for delivery services. At the same time, it would be possible to shorten the delivery times by 40 %. The findings show that the average delivery time, which ranges from 66 to 116 minutes, has a substantial influence on competitiveness, resulting in customer attrition. The research also detects varied amounts of CO2 emissions, with the principal vehicle emitting 37.4 kg of CO2 each day. The suggested strategy emphasizes delivering meals to strategically located distribution centers while maintaining temperature and hygiene compliance. This strategy has the potential to minimize vehicle kilometers traveled and CO2 emissions, thereby improving operational efficiency. Finally, the research shows the potential for an innovative method to revolutionize food delivery services, benefiting both businesses and the environment.

PL

Celem artykułu było zaproponowanie systemu dostaw gotowych posiłków w trybie Point To Point (PTP), który doprowadziłby do skrócenia czasu dostawy i zmniejszenia emisji CO2 w porównaniu ze standardem obowiązującym w Czechach. Niniejsze badanie proponuje nowe podejście, które może zrewolucjonizować regionalny sektor dostaw posiłków poprzez strategiczną integrację centrów dystrybucji i uwzględnienie czynników ekonomicznych. Odpowiednią lokalizację dla centrów dystrybucyjnych stworzonych w celu dostarczania posiłków do konsumentów końcowych można określić za pomocą wielu metod. Jako najbardziej odpowiednią wybrano metodę lokalizacji środka ciężkości w zależności od odległości oraz liczby zamówień i dostaw do danych miejscowości. Obliczenie zwrotu z kapitału własnego zostało wykorzystane do określenia zwrotu z inwestycji niezbędnego do wdrożenia proponowanego rozwiązania. Badania wykazały, że wdrożenie proponowanego rozwiązania zmniejszyłoby produkcję CO2 o ponad 12%, wraz z redukcją kosztów paliwa i eksploatacji pojazdów wykorzystywanych do usług dostawczych. Jednocześnie możliwe byłoby skrócenie czasu dostawy o 40%. Ustalenia pokazują, że średni czas dostawy, który waha się od 66 do 116 minut, ma znaczący wpływ na konkurencyjność, powodując odpływ klientów. Badanie wykryło również zróżnicowane ilości emisji CO2, przy czym główny pojazd emitował 37,4 kg CO2 każdego dnia. Sugerowana strategia kładzie nacisk na dostarczanie posiłków do strategicznie zlokalizowanych centrów dystrybucji, przy jednoczesnym zachowaniu zgodności z przepisami dotyczącymi temperatury i higieny. Strategia ta może potencjalnie zminimalizować liczbę przejechanych kilometrów i emisję CO2, poprawiając tym samym wydajność operacyjną. Wreszcie, badania pokazują potencjał innowacyjnej metody rewolucjonizowania usług dostarczania żywności, z korzyścią zarówno dla firm, jak i środowiska.

17

Logistyka transportu samochodowego elementów tarczy TBM – aspekty mostowe

Siwowski Tomasz, Folta Leszek, Kulpa Maciej, Piątek Bartosz

Mosty

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2023

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nr 1

32-38

PL

W artykule przedstawiono aspekty mostowe, których rozwiązanie było kluczowe przy planowaniu logistyki transportu samochodowego tarczy TBM przez Polskę.

EN

The article presents bridge aspects, the solution of which was crucial when planning the logistics of road transport of the TBM shield through Poland.

18

The Use of Drones and Autonomous Vehicles in Logistics and Delivery

Nurgaliev Ian, Eskander Youssef, Lis Karolina

Logistics and Transport

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2023

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Vol. 57-58, No. 1-2

77--92

EN

The logistics and delivery industry is facing challenges such as high transportation costs, difficulty in meeting customer demands, and environmental concerns. However, the integration of drone and autonomous vehicle technology can address these challenges by reducing transportation costs, increasing speed and reliability of delivery, and improving efficiency. The use of drones and autonomous vehicles can bring significant benefits such as increased efficiency, cost savings, improved safety, increased accessibility, and real-time tracking. Despite the potential benefits, there are still regulatory, technical, and financial barriers to overcome before a widespread adoption of these technologies. The use of drones and autonomous vehicles in the logistics and delivery industry is rapidly growing, with companies like Amazon, UPS, DHL actively experimenting with the use of these technologies. However, there are several challenges and limitations that must be overcome before they can be widely adopted, such as safety and regulatory requirements, weather and environmental conditions, battery life and range, navigation, and public perception.

19

Logistic Organization Personnel - General Issues

Pawęska Marcin

Logistics and Transport

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2023

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Vol. 57-58, No. 1-2

5--16

EN

The article contains a presentation of the results of analyses of studies relating to investing in the personnel of modern organizations. Conclusions from these analyses were related to the need to improve competences by the personnel of logistics companies. The conditions of their functioning and the resulting need to improve or acquire new knowledge and qualifications by employees were emphasized. The role of managers in the process of influencing personnel was highlighted, mainly in the context of creating work teams and striving for their high efficiency.

20

Promoting healthcare technologies through sustainable supply chain operations: an empirical analysis of key success factors using the ISM-MICMAC approach

Waqas Muhammad, Yu Zhang, Khan Syed Abdul Rehman, Tanveer Muhammad, Ahmad Abdul-Rahim

LogForum

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2023

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Vol. 19, no. 1

91--126

EN

This study analyses key successful factors (KSFs) affecting health supply chains using a novel ISM-MICMAC methodology. Initially, KSFs were collected from past articles, which were later analyzed through the ISM-MICMAC methodology. Healthcare technologies (HCTs) are regarded as innovative and fastest-growing technologies and have seen advancement in the last few decades. Successful and sustainable delivery of health services is only possible through an effective supply chain and logistics network. However, HCTs confront pressure in healthcare supply chains due to different issues. Therefore, it is essential to evaluate KSFs affecting the successful delivery of HCTs supply chains. After obtaining data from experts, interpretive structural modeling (ISM) results indicated that initial capital, top management commitment, training & experience, new technology and information, information quality, and strategic partnership with suppliers are the most crucial KSFs HCTs supply chain in the Pakistani context. Furthermore, MICMAC analysis categorized KSFs with the help of their driving and dependence power. These results support health strategists and policymakers to understand the severity of the identified top five KSFs and act as a moderator to take care of these KSFs, which would ultimately contribute to the successful delivery of the health care supply chain and improvement of critical health services. This study's results would also be helpful for the supply chain managers of the manufacturing industry in the Pakistani context. This research is one of the initial studies to precisely explore KSFs affecting health supply chains using a novel ISM-MICMAC and categorize KSFs with the help of their driving and dependence power by applying MICMAC analysis in the Pakistani SCM context.