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1 2021

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Prolegomena for the study of the organizational quality culture

Pietruszka-Ortyl Anna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2021

z. 151

577--592

Purpose: The aim of the study is to conceptualize the construct of an organizational quality culture and to present the instruments of its research. Design/methodology/approach: The purpose execution is based on a critical literature review. Findings: The organizational quality culture was defined as one of the types of organizational cultures of enterprises operating in the conditions of knowledge-based economy. The components constituting the organizational culture of quality were determined and broken down into 6 dimensions and 4 areas, with scopes. For each dimension and individual area, a set of indicators was proposed to enable the determination of the level of their development in the perspective of actions and attitudes that emanate them, broken down into rituals and practices as components of organizational culture. Thus, the instruments for studying the phase of evolution towards an organizational culture of quality were presented. Practical and social implications: The paper presents useful tools to verify specific orientations building an organizational culture of quality and to identify gaps in the development of individual areas creating an organizational culture of quality, and thus providing practical directives in the field of evolution towards an organizational culture of quality, i.e. the stage of permanent quality creation. Originality/value: An original measurement tool for the organizational quality culture can be helpful in reaching the stage of full and permanent quality culture stage of evolution in an organization.