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1
Content available Quality culture - a contemporary challenge in the approach to management systems in organizations
Stephens K., Roszak M. T.
Journal of Achievements in Materials and Manufacturing Engineering
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2021
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Vol. 105, nr 2
78--85
EN
Purpose: The issue of quality culture is a topical one, whilst contemporary socio-economic conditions set new requirements for it, including a systemic approach based on the requirements of management standards, which have prompted us to analyze this approach to the subject. Design/methodology/approach: The article presents an in-depth analysis of sourced texts compiled with the requirements of ISO 9004. Findings: The paper specifies the postulates resulting from the analysis of the issue, which, in the opinion of the authors, indicate the most important aspects related to building a quality culture in organizations. Practical implications: The analysis of the issue presented in the article indicates its topicality and importance in the improvement of each organization, indicating the need to implement the activities described in the article into management practice. Originality/value: The presented analysis of the issue indicates the most important contemporary problems for the authors related to building a quality culture. The article contains a model of building a quality culture based on activities shaping the awareness of employees in organizations with an implemented management system.
2
Kultura jakości i czynniki ją kształtujące w szkołach wyższych
Grudowski Piotr, Wiśniewska Małgorzata Z.
Problemy Jakości
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2020
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R. 52, nr 2
2--6
PL
W artykule przedstawiono rozważania dotyczące kultury jakości w instytucjach szkolnictwa wyższego. Szczególną uwagę zwrócono na czynniki, które wspierają rozwój kultury jakości w uczelniach oraz na te, które stanowią bariery jej pozytywnego rozwoju. Zagadnienie to zostało zaprezentowane na tle różnych wyników badań dotyczących kultury jakości jako specyficznej subkultury organizacyjnej.
EN
The article presents considerations regarding the culture of quality in higher education institutions. Particular attention was paid to factors that support the development of quality culture at universities and those that constitute barriers to its positive development. This issue was presented on the basis of various research results on quality culture as a specific organizational subculture.
3
Content available Quality culture research in higher education – literature review
Tutko Marta
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
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2019
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z. 136
619--629
EN
The aim of this article is to identify and discuss research problems, methods and conclusions existing in the studies on quality culture in higher education institutions. A systematic review of literature was used. The study was conducted on the basis of 27 peer-reviewed, English-language scientific articles published in academic journals. These papers were selected based on the list of excluding (i.g. type of the publication, etc.) and including criterions (i.g. keywords, etc.). There are three conclusions. Firstly, there is a need to continue research in the areas of factors affecting quality culture and the development of quality culture. Secondly, although surveys, literature reviews and document analysis are the most often used quality culture research methods, this list might be extended to other methods. Finally, factors promoting and inhibiting the development of quality culture, elements binding structural/managerial and cultural/psychological parts of the concept and effects of quality culture, appear to be interesting, cognitively valuable and worth recognizing in further studies.
4
Content available The relations between safety culture and quality culture
Wolniak Radosław, Olkiewicz Marcin
System Safety : Human - Technical Facility - Environment
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2019
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Vol. 1, nr 1
10--17
EN
The publication focuses on issues related to the culture of safety and the culture of quality. The aim of the publication is to analyze the literature on the subject of these two concepts and to present the relationship between the culture of quality and culture of safety. The integrated system should include the culture of an integrated management system, which will include issues related to individual partial cultures, for example the cultures of quality and safety presented in this publication. This concept includes all elements of the culture of quality and culture of occupational safety. This opens up new, interesting research fields, consistent with contemporary trends in both theory and practice of management sciences. Considering the practical dimension of management sciences, it is difficult to consider separately the "culture" of individual subsystems, where in most enterprises, especially industrial ones, these systems do not appear separately and are implemented in the form of an integrated system.
5
Jakość kultury organizacyjnej przedsiębiorstw – refleksje z badań
Pietruszka-Ortyl A.
Problemy Jakości
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2018
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R. 50, nr 2
21--28
PL
W dobie działalności przedsiębiorstw w warunkach gospodarki opartej na wiedzy pogłębiło się znaczenie kultury organizacyjnej, a najbardziej pożądanymi jej typami są te ewoluujące w kierunku kultury jakości. Celem opracowania jest wskazanie, w jakim stadium kultury jakości znajdują się polskie organizacje. Odpowiedzi poszukiwano poprzez studia literaturowe oraz badania empiryczne polegające na weryfikacji obszarów dysfunkcjonalnych w ramach kultur organizacyjnych przebadanych 345 przedsiębiorstw. Zaprezentowano wyniki badań, które realizowano w latach 2015–2017. Prowadzą one do wniosku, że kultury organizacyjne analizowanych obiektów znajdują się w pierwszych stadiach rozwoju w kierunku kultury jakości i dalekie są od poziomu stałego kreowania jakości kultury organizacyjnej.
EN
In the age of business activity in the conditions of a knowledge-based economy, the importance of organizational culture deepened and the most desirable types of organizational culture are those evolving towards a culture of quality. The purpose of the study is to indicate in what stage of quality culture the Polish organizations are located. Answers were sought through literature studies and empirical research involving the verification of dysfunctional areas within the organizational cultures of 345 enterprises. The results of the research, which were carried out in the years 2015–2017, are presented. They conclude that organizational cultures of the analyzed objects are in the early stages of development towards a culture of quality and are far from the level of constant creation of quality of organizational culture.
6
Rola przełożonego w modelowaniu kultury organizacyjnej i jakości instytucji non profit
Olejniczak-Szuster K., Konodyba-Rorat B.
Problemy Jakości
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2017
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R. 49, nr 12
18--23
PL
Istotną rolę w funkcjonowaniu organizacji, w szczególności organizacji non profit, odgrywa czynnik ludzki. Wynika to z faktu, że zasoby ludzkie stanowią cenny, a jednocześnie specyficzny kapitał każdego przedsiębiorstwa. W przypadku organizacji pozarządowych (non profit), których działalność nie jest nastawiona na zysk przedsiębiorstwa, kapitał ludzi, a wraz z nim kompetencje, umiejętności, posiadane normy i wartości stają się niezbędnym czynnikiem do sprawnej realizacji celów o charakterze prospołecznym. W takim ujęciu, istotnego znaczenia nabiera kształtowanie kultury organizacyjnej w funkcjonowaniu organizacji pozarządowych. Celem artykułu jest prezentacja, a także przedstawienie wyników badań dotyczących roli przełożonego w kształtowaniu kultury organizacyjnej.
EN
Crucial role in the functioning of the organization (in particular non-profit organization) plays the human factor. This is due to the fact that human resources are valuable and unique capital of each company. In the case of non-governmental organizations (which are non-profit) – human capital, skills and values become an essential factor for achievement of the pro-social goals. In this contex, shaping organizational culture has a great significance in the functioning of non-governmental organizations. This article presents survey results on the role of supervisor in shaping organizational culture.
7
Content available Rating of quality management in selected industrial companies
Molenda M.
Zeszyty Naukowe / Akademia Morska w Szczecinie
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2011
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nr 27 (99) z. 1
105-111
EN
This article took problems about social and cultural aspect of quality management in industrial companies. This article contains theoretical considerations about idea of quality and culture of quality. In this elaboration quoted results which were carried out in thirty-one industrial companies. The results were presented in set of twenty criteria, which were taken as a tests of the quality management level. As we can notice from the tests, the most controversial and concern criteria is the level of staff motivation to realize their duties, what is the most basic condition of quality understood as fulfillment of the requirements. Generally, the level of quality management in companies was rated rather positively, the average rate of all criteria in all companies is 4.09 (four comma zero nine) in scale from 1 to 5 (one to five).
PL
W artykule podjęto problematykę społeczno-kulturowego aspektu zarządzania jakością w przedsiębiorstwach przemysłowych. Artykuł zawiera teoretyczne rozważania na temat pojęcia jakości oraz kultury jakości. W opracowaniu przytoczono wyniki badań, które przeprowadzono wśród 31 przedsiębiorstw przemysłowych. Wyniki zaprezentowano w układzie dwudziestu kryteriów, jakie przyjęto do oceny poziomu zarządzania jakością. Jak wynika z badań, budzącym największe kontrowersje i zaniepokojenie kryterium jest poziom motywacji kadry do realizacji swoich obowiązków, czyli podstawowy warunek jakości rozumianej jako spełnienie wymagań. Ogólnie poziom zarządzania jakością w badanych przedsiębiorstwach oceniony został pozytywnie, gdyż średnia liczona dla wszystkich kryteriów w każdym z badanych przedsiębiorstw wynosi 4,09 w skali od 1 do 5.
8
X Światowy Kongres Total Quality Management. Jakość w XXI wieku
Haffer R., Urbaniak M.
Problemy Jakości
|
2005
|
R. 37, nr 10
4-5
EN
The article gives basic information on the 10th World Congress for Total Quality Management "Quality into the 21st Century" that was held on 22-24 August 2005 in Winnipeg, Canada. The central ideas formulated by the main presenters focused on the following topics: management innovation leadership, market transparency of the quality level offered by businesses, new imperatives for durability and success in the 21st century, a new diagnostic model for change management, management ethics and the culture of quality, challenges facing the traditional quality approaches; just-in-time, lean production system (of Toyota), kaizen.
9
Kultura jakości jako warunek międzynarodowej konkurencyjności polskich przedsiębiorstw
Haffer R.
Problemy Jakości
|
2005
|
R. 37, nr 12
6--8
EN
On the basis of an executive survey the author tries to determine the level of culture of quality at the leading Polish businesses. Among the four defined basic components of the culture of quality, the highest score was reached by management involvement (84% of full implementation). The close followers were closer customer relations (80%) and closer supplier relations (72%). The definitely weakest result was gained by staff involvement and supervision, scored at only 55% of full implementation. In conclusion the author suggests a set of measures that might improve the level of culture of quality at Polish enterprises.
10
Kultura jakości i sposoby jej kształtowania
Haffer R.
Problemy Jakości
|
2005
|
R. 37, nr 11
5--8
EN
The article discusses an organised procedure of shaping the culture of quality. The pricedure comprises: (1) analysis, aimed at diagnosing the attitudes to quality that prevail at the company, (2) identification of present values, (3) identification of future values, (4) determining the conditions of measure implementation, (5) implementation, i. e. adoption of desirable principles and values related to the culture of quality and fixing the new behaviour patterns.
11
Kultura jakości
Gładosz E.
Problemy Jakości
|
2003
|
R. 35, nr 2
4-8
EN
All considerations related to organizations which really implement process of so called culture of quality to proper activities, are very important for posterior successes. All managers play here very crucial role. Processes of changes must consider the reorientation to new ideas, restructurization to external and internal circumstances, revitalization of new strategies and cultural positive elements, and finally the regeneration of whole culture system in the firm. Without real commitment, needed knowledge, appropriate interpersonal communication, realized activities according to prepared plans, it will be not possible. The confirmation of that conclusion you find in the publication.
12
Kreowanie kultury jakości a TQM
Gładosz E.
Problemy Jakości
|
2002
|
R. 34, nr 2
36-38
EN
The quality culture in corporations and companies is a base for the TQM deployment and further development of organizations. Such phenomena, in relation to quality culture, should be one of the dominant trends in management sciences. Lack of them means lack of TQM approaches, what leads to reduction of general effectiveness of enterprises finally. The TQM is not a goal itself, it is the best complex tool, leading to the success on market. Without mental and practical orientation of this kind, the progress will be not possible. Base for that consideration could be included into idea which says "in quality - culture is power". But result depends from the peple in reality, located from the top to bottom down in each company. The people are the most important assets of every organization, what is very often understood, but not applied. This dicussion and idea is here presented.
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