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Shorter length of stay keeps the doctor away? About the influence of the length of hospital stay on the recovery

Krüger Felix, Schäffer Tobias, Stahn Gerrit

Annals of Computer Science and Information Systems

2021

Vol. 26

169--173

Since at least the 1960s, the average length of stay in German hospitals has been declined. Early discharge can cause health risks for the patient and incurs cost risks for health insurers. Otherwise, a shorter length of stay can also indicate more efficient and better care in hospitals. The aim of this research project is therefore to investigate whether the decreasing length of stay has an effect on the quality of care provided by hospitals and whether a shorter length of stay in inpatient care results in an increase in follow-up outpatient care. Routine data will be used.

Quality attributes of primary health care services

Chmiel Magda

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2019

z. 134

7--16

Quality in primary health care is gaining a predominant role. Both public and private providers of primary health care services increasingly focus on quality issues, which allows them to gain a competitive advantage. In the article, fifty attributes determining the quality of services identified in literature are considered and evaluated in the context of primary health care services. Both technical attributes relating to the medical process itself and functional attributes resulting from patient experience as a client are studied. An analysis aiming to rank the importance of attributes was made on the basis of surveys carried out among 98 primary health care PHC managers. The research allowed for the identification of the most and the least important primary health care service attributes determining quality from the perspective of PHC managers. Functional attributes relating to patients` experience of care are being noticed as important and desired by patients. The findings resulting from this study can be practically applied at primary health care entities in order to maximise the satisfaction of patients through proper adjustment of business models.