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1

Supply chain integration and operational performance in health institutions: a structural model for mediation effects

Afrifa Sampson, Amoah Nathaniel, Fianko Samuel Koranteng, Dzogbewu Thywill Cephas

Polish Journal of Management Studies

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2021

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Vol. 24, No. 1

9--29

EN

This study has examined the impact of supply chain integration on operational performance among health institutions. The study assessed the direct, indirect and mediated effects of supply chain integration on operational performance among health institutions in Ghana using the Structural Equation Modelling (SEM). In this research, the quantitative descriptive survey research design was used. A total of twenty (20) health institutions were sampled from an accessible population of thirty (30) using the simple random sampling technique. A total of two hundred and fifty-four (254) employees and managers from the health institutions were sampled using the stratified sampling technique. For direct effects, the findings of the study have shown that internal integration positively impacts external integration (customer and supplier integration). Direct positive relationships exist between internal integration and operational performance as well as supplier integration and operational performance. A non-significant relationship exists between customer integration and operational performance. For mediation effects, supplier integration significantly mediates the relationship between internal integration and operational performance, while customer integration does not significantly mediate the relationship between internal integration and operational performance among the health institutions in Ghana. The study has managerial implications for health institutions in strengthening their supplier and customer integrations through advanced database systems to enhance their operational performance.

PL

W badaniu tym zbadano wpływ integracji łańcucha dostaw na wydajność operacyjną instytucji opieki zdrowotnej. W badaniu oceniono bezpośredni, pośredni i pośredniczący wpływ integracji łańcucha dostaw na wydajność operacyjną instytucji opieki zdrowotnej w Ghanie przy użyciu modelowania równań strukturalnych (SEM). W badaniach wykorzystano model badań ilościowych opisowych badań ankietowych. W sumie dwadzieścia (20) instytucji opieki zdrowotnej pobrano próbkę z dostępnej populacji trzydziestu (30) przy użyciu prostej techniki losowego doboru próby. Metodą warstwowego doboru próby pobrano ogółem dwustu pięćdziesięciu czterech (254) pracowników i kierowników instytucji ochrony zdrowia. W przypadku efektów bezpośrednich wyniki badania wykazały, że integracja wewnętrzna pozytywnie wpływa na integrację zewnętrzną (integrację klienta i dostawcy). Istnieją bezpośrednie pozytywne relacje między integracją wewnętrzną a wydajnością operacyjną, a także integracją dostawców i wydajnością operacyjną. Między integracją klienta a wydajnością operacyjną istnieje nieistotny związek. Jeśli chodzi o efekty mediacji, integracja dostawców znacząco pośredniczy w relacji między integracją wewnętrzną a wydajnością operacyjną, podczas gdy integracja z klientami nie pośredniczy znacząco w relacji między integracją wewnętrzną a wydajnością operacyjną wśród instytucji opieki zdrowotnej w Ghanie. Badanie ma implikacje zarządcze dla instytucji opieki zdrowotnej w zakresie wzmocnienia integracji dostawców i klientów poprzez zaawansowane systemy baz danych w celu zwiększenia ich wydajności operacyjnej.

2

Relationship between culture and the level of internal integration of logistics and marketing functions - an explorative analysis

Orthaber S., Topolšek D.

Research in Logistics & Production

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2012

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Vol. 2, No. 2

135-146

EN

Cultural characteristics and different managerial aspects that may influence the degree of internal integration through facilitating and hindering factors play an important role in exploring internal integration of different functions. The following paper examines the relationship between cultural characteristics of logistics managers of different nationalities and inter-functional integration of company’s logistics and marketing functions. More specifically, it aims to investigate whether and to what extent cultural traits and nationalities of logistics managers may influence the level of integration of logistics and marketing functions. For this purpose, the level of internal integration and the role of national cultures will be examined. Using quantitative research methods, the relationship between culture and the level of internal integration between logistics and marketing functions will be examined. A small data sample for the research was collected from Slovenian parent retail companies and their foreign subsidiaries. The findings suggest that there is a connection between the level of integration and cultural characteristics of employees from logistics function.

3

Understanding the importance of internal integration and its implications for intercultural business communication

Topolšek D., Orthaber S.

Research in Logistics & Production

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2011

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Vol. 1, No. 3

187-201

EN

The extent to which relationships in organizations are co-operative depends on the level of internal integration between functional and departmental groups. These relationships become even more critical in international businesses as well as in geographically dislocated subsidiaries. Cultural characteristics and different factors which managr, facilitatr and/or hinder internal integration present the basis for studying internal integration of different functions. Therefore, the following paper discusses various theories of internal integration and its role in organizations. More specifically, it focuses on logistics and marketing functions and explores studies that have investigated and examined the levels of internal integration of logistics and marketing functions. With the objective to identify potential implications, high/low levels of internal integration may have on intercultural communication which occurs in international business practices, the most prominent cultural frameworks are presented to identify implications different levels of internal integration may have for intercultural communication, in particular between Slovenian companies and their foreign subsidiaries.

4

Characteristics of supply chain management in Bulgaria

Rakovska M.

Research in Logistics & Production

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2011

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Vol. 1, No. 2

93-104

EN

The aim of the article is to outline the characteristics of supply chain management (SCM) in Bulgaria on the basis of data from the Bulgarian business practice and to reveal the existing reserves for improvement. The research methodology includes the systemisation and development of variables measuring two aspects of SCM: internal - the integration between the company's functions, and external - the integration between the companies in the supply chain. Personal interviews on the basis of a questionnaire were used for the collection of the data. The general conclusion is that there are organizational prerequisites for internal integration of the logistics activities in the Bulgarian companies and they become more cooperative towards their partners too. But they lag behind the foreign companies in the areas of goals setting and performance management, the investments in information technologies and the greater focus on the relationships with customers. A main outcome of the research is the development of the model of SCM application in Bulgaria which constitutes of three phases: traditional relationships, coordination, collaboration and full integration. The second phase consists of three stages that correspond to different degrees of coordination. The role of the logistics sector for SCM is also assessed. Although the logistics service providers in Bulgaria lag behind the logistics sector in well-developed countries, as a whole they demonstrate an aspiration for the improvement of their competitive position and proneness to implement contemporary business practices which could contribute to the success of SCM application in Bulgaria.

5

Techniki informatyczne a procesy transformacji zarządzania organizacją

Florek J., Klimasara E.

Telekomunikacja i Techniki Informacyjne

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2003

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nr 3-4

106-116

PL

Zaprezentowano podstawowe problemy związane z dostosowaniem organizacji (przedsiębiorstwa) do działania w warunkach konkurencji rynkowej, ze szczególnym uwzględnieniem technik informatycznych. Przedstawiono pięciofazowy model transformacji organizacji, poczynając od stosowania pojedynczych rozwiązań informatycznych, a na zmianie zakresu działania korporacji (organizacji sieciowej) kończąc. Problemy te zgrupowano wokół istotnych, z punktu widzenia powodzenia przedsięwzięcia informatycznego, obszarów formułowania strategii informatyzacji, aspektów organizacyjnych (restrukturyzacyjnych) i integracyjnych.

EN

The paper presents basic problems of IT use experienced when adapting an enterprise to operate under market conditions and in competitive environment. Attention is paid to the role of IT in the building of strategic position of the organization and its use in a 5-phase enterprise transformation model, from use of single applications to changes in the work scope (network organization) of the corporation. These problems are grouped around areas most significant for a successful IT enterprise, concerning preparation of computerization strategy and organizational and integration aspects.