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Method of improve the level of product quality

Siwiec Dominika, Pacana Andrzej

Production Engineering Archives

2021

Vol. 27, Iss. 1

1--7

Meeting customers’ requirements and achieved the right level of product quality is key action of enterprises. It is being done by controlling the product, using for example non-destructive testing (NDT). But the NDT not indicating what is the root of incompatibility. Additionally, previous research does not include the decision methods, which would be related the identify the causes of the problem as part of improving the product quality. Therefore, the aim is supporting the process of improving the product quality level in the context of precisely identify the incompatibility and the root of their occurrence with including the solve decision problem. In this aim, it was assumed that using after the NDT research in connection way: brainstorming, cause and effect diagram, AHP method (Fuzzy Analytic Hierarchy Process) and the 5Why method, will be allowed on effective identify the root of the problem. The method test was carried out for the porosity on a welded mechanical seal made of steel 410, which was identified by the fluorescence method (FPI) in Podkarpacie enterprise. The analysis has shown the effectiveness of using after NDT the combined methods as part of identifying the incompatibility and precisely identifying the root of its occurrence in context of solving the decision problem. The proposed method can be used to improving the quality of other products, for example from the aviation and automotive industry, as part of meeting customer requirements. Originality is the combined NDT research with quality management techniques and supported the process of improving the quality level of the product by implementing in this sequence the fuzzy multicriteria decision method.

The proposition of the method improving the identify the root of problem

Siwiec Dominika, Pacana Andrzej

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2020

z. 148

695--708

Purpose: The aim of the work was to propose the integrated decision method with quality techniques to precision identify the root of the problem. Design/methodology/approach: The proposed method was integrated methods as the Ishikawa diagram, 5Why method and AHP method. An idea of the proposed method was improving the process of identifying the problem by using a new mixed-method, ie. after Ishikawa diagram the methods 5Why and AHP. Findings: It was demonstrated, that it is purposeful using the proposed mixed method (ie. qualitative and quantitative) to expand the horizon of identifying the root cause. Research limitations/implications: The limitation is the subjectivism of the entity using the method, which is revealed during assessing the causes of a problem. Therefore, future works will be based on the minimalization of subjectivism by using the fuzzy Saaty scale. Practical implications: The proposed method is a new approach to analyse different types of problems and support the process of solve decision problems. Therefore, this method can be practice in service and production enterprises to identify the root of product incompatibility. Social implications: Using the method allows improving the process of making the decision about causes of the problem, and limits the possibility of wrong decision about the source of the problem. Originality/value: The proposed method was used a new proposal of mixed-method, ie. it was used integrated the Ishikawa diagram, 5Why method and AHP method. The presented method is some kind of a new approach to identify the root of the problem.