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1 Wolniak R.

1 2013

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Społeczna odpowiedzialność biznesu w aspekcie doskonalenia systemów zarządzania jakością

Wolniak R.

Problemy Jakości

2013

R. 45, nr 9

2--5

The improvement of quality management systems in compliance with the existing models and standards requires the improvement of many business processes functioning within a particular organisation. One of significant, though in Polish conditions underestimated elements of improvement, arę issues related to corporate social responsibility. Running a socially responsible business, in which we pay attention not oniy to the needs of the final user (customer), but also the needs of all the stakeholders, induding in particular the community in which the company functions, is an integral part of PN-EN ISO 9004:2010 standard. However, despite the provisions contained in this standard, the directives arę difficult to put in practice and oniy few companies go beyond standard requirements, striving to improve their management system by enriching it with corporate social responsibility.