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1

Elements of knowledge management in the improvement of business processes

Brajer-Marczak R.

Management

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2016

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Vol. 20, no. 2

241--259

EN

The key role in process management is played by the systematic analysis, measurement and improvement of processes. The imperative of continuous introduction of changes in processes is the answer to the changing conditions of competition and the great dynamics in the expectations and preferences of customers. Information related to business process should be collected and formalized in order to improve the execution of processes. In connection with the above, it may be stated that the improvement of processes should be supported by the concept of knowledge management in the institutional sense where we refer to the structure of communication and information which enables the interaction between members of the organization. The purpose of the study is to present relations between process management and the concept of knowledge management, with particular attention being paid to the improvement of processes seen through the prism of knowledge resources. The execution of the objective formulated above made use of such research methods as research on the literature on the subject related to process management and knowledge management as well as the findings from the author’s own surveys conducted in 2015 among medium and lower management personnel in organizations improving processes.

PL

W zarządzaniu procesowym kluczową rolę odgrywa systematyczna analiza, pomiar i doskonalenie procesów. Imperatyw ciągłego wprowadzania zmian w procesach jest odpowiedzią na zmieniające się warunki konkurencji i dużą dynamikę oczekiwań i preferencji klientów. Informacje związane z procesami biznesowymi powinny być gromadzone i formalizowane, aby poprawiać wykonywanie procesów. W związku z powyższym stwierdzić można, że doskonalenie procesów powinno być wspierane przez koncepcję zarządzania wiedzą w sensie instytucjonalnym, gdzie mamy na myśli strukturę komunikacji i informacji, która umożliwia interakcję między członkami organizacji. Celem opracowania jest przedstawienie relacji pomiędzy zarządzaniem procesowym, a koncepcją zarządzania wiedzą, w szczególności zwracając uwagę na doskonalenie procesów widziane przez pryzmat zasobów wiedzy. Do realizacji wyżej sformułowanego celu wykorzystano takie metody badawcze, jak studia literatury przedmiotu z zakresu zarządzania procesowego i zarządzania wiedzą oraz wyniki własnych badań ankietowych przeprowadzonych w roku 2015 wśród kadry menedżerskiej średniego i niższego szczebla zarządzania w organizacjach doskonalących procesy.

2

Employee engagement in continuous improvement of processes

Brajer-Marczak R.

Management

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2014

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Vol. 18, no. 2

88--103

EN

The article, which is supposed to present the essence of the problems related to building employee engagement in continuous improvement of processes, highlights the existing possibilities of its extraction and sustaining. The paper has pointed out that the subject matter associated with building employee engagement in improvement of processes is cognitively interesting, but also useful in practice, especially that, as indicated in the first part of this study, without any knowledge and skills associated with improvement of processes it is currently difficult to compete in a variable market environment. The article has also elaborated on the concept of continuous improvement of processes by setting it against the background of contemporary trends in management. It has presented the term “employee engagement “, taking account of its ambiguity and multidimensionality. The article serves as a review based on the studies subject literature.

PL

W artykule, którego celem jest prezentacja istoty problemów związanych z budowaniem zaangażowania pracowników w ciągłe doskonalenie procesów wskazano na istniejące możliwości jej wydobywania i podtrzymywania. Zwrócono uwagę na to, że tematyka związana z budowaniem zaangażowania pracowników w doskonalenie procesów jest interesująca poznawczo, ale też przydatna w praktyce, szczególnie, że jak wskazano w pierwszej części niniejszego opracowania bez wiedzy i umiejętności doskonalenia procesów trudno obecnie rywalizować w zmiennym otoczeniu rynkowym. W artykule przeprowadzono również rozważania na temat koncepcji ciągłego doskonalenia procesów, osadzając je na tle współczesnych trendów w zarządzaniu. Zaprezentowano pojęcie „zaangażowanie pracowników”, zwracając uwagę na jego wieloznaczność i wielowymiarowość. Artykuł ma charakter przeglądowy, bazuje na literaturze przedmiotu.

3

Supervision over technological and measurement processes

Karkoszka T., Galus K

Journal of Achievements in Materials and Manufacturing Engineering

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2011

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Vol. 44, nr 1

96--102

EN

Purpose: of the paper has been an attainment of the thesis: “If there is something we can define, we can measure it. If there is something we can measure, we can analyse that. If there is something we can analyse, we can supervise that. If there is something we can supervise, we can improve that [1]”. Design/methodology/approach: used for the analysis has covered proposition of the supervision over measurement processes system that can be applied in quality assurance. Findings: of analysis are as follows: system of supervision over measurement processes performed (in compliance with real), realised in an organisation processes, can assure the achievement of the accurate and reliable results that, being the base of any feedback in any process, have fundamental meaning in making appropriate decisions. Practical implications: can be applied in case of any organisation, wanting to demonstrate the conformity of processes in the range of requirements that apply to: products, workers, natural environment and others by supervision over measurement equipment. Originality/value: of the presented paper has been obtained by working out the design of supervision over measurement system, also measurement system capability, which should be supplement for supervision over processes system in the assurance of processes and products quality.

4

Minimization of environmental risk by optimization of the end-of-pipe processes

Karkoszka T.

Journal of Achievements in Materials and Manufacturing Engineering

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2011

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Vol. 49, nr 2

499--506

EN

Purpose: of the paper has been an attainment of the thesis that efficient minimization of environmental risk of processes can be realised not only by usage of new technologies creating no contaminants, but also by - fulfilling cleaner production requirements - the ‘end-off-pipe’ solutions. Design/methodology/approach: used for the analysis has covered optimization of hydrocarbon degradation as the ‘end-of-pipe’ process by determination of the efficiency of hydrocarbons chemical and biological degradation and evaluation of the effect of the initial content of the hydrogen peroxide on alkanes biodegradation. Findings: of analysis are as follows: both chemical and biological oxidation is a straight forward method for decreasing hydrocarbon concentration in the production wastewater, so - the possibility of optimization of the ‘end-of-pipe’ process. Practical implications: can be applied in case of any organisation, which, because of financial or technological reasons, minimizes the concentration of hydrocarbons draining off to the environment by the ‘end-off-pipe’ technologies. Originality/value: of the presented paper has been created by confirmation that application of the best available technologies is not the only way for efficient fulfilling legal requirements of integrated pollution prevention and control directive and cleaner production strategy assumptions.