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Talent management practices - empirical evidence from Polish healthcare entities

Pomaranik Wioletta, Sulkowska Agnieszka, Kludacz-Alessandri Magdalena

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2023

z. 169

599--621

Background: In the Polish healthcare system, there is a high demand for highly qualified medical staff who can be considered talents. Therefore, the use of appropriate talent management practices by managers of healthcare entities is becoming increasingly important. Purpose: This study examines the respondents' perception of the current use of selected talent management practices in healthcare entities in Poland. It was also important to investigate the relationship between talent management practices and employee retention and check whether the assessments of individual talent management practices differ depending on the type of healthcare entity and the education of managers. Because the spectrum of talent management processes is wide, in this article, we pay attention to talent acquisition and identification, competence development and employee appraisal. Design/methodology/approach: A questionnaire for managers of Polish healthcare entities was used to collect the data. 120 respondents took part in the research. A five-point Likert scale was adopted to assess individual talent management practices. In order to examine the properties of the measurement scale and the items that make it up, a reliability analysis was performed. Data were then analyzed using descriptive statistics, Spearman's rho correlation analysis, Kruskal-Wallis, and Mann-Whitney U tests. Findings: The study showed that the talent management level in Poland's public healthcare entities is not sufficiently advanced. The study's results also revealed the positive impact of talent management practices on employee retention. The analysis shows that the type of medical entity differentiates the level of development of employees' professional competencies and evaluation. No differences in talent management level were observed depending on the managers' education. Originality/value: In practice, this study highlights problematic areas of talent management practices in healthcare entities. The study contributes to the new knowledge on the perception of managers of healthcare entities regarding the use of talent management practices in the Polish health sector.

Ocena wdrożenia systemu zarządzania jakością na zgodność z normą PN-EN ISO 9001:2015 w świetle wyników auditów zewnętrznych

Popławska E.

Problemy Jakości

2018

R. 50, nr 10

19--24

Norma PN-EN ISO 9001:2015 spowodowała proces wdrożenia nowych wymagań dla systemu zarządzania jakością. Celem publikacji jest przedstawienie wyników badań dotyczących oceny stopnia zgodności z wymaganiami normy PN-EN ISO 9001:2015 podczas auditów jednostki certyfikującej. Podstawą badań empirycznych w podmiotach leczniczych są analizy raportów z auditów zewnętrznych. W sposób syntetyczny przedstawiono zmiany wynikające z nowego wydania normy PN-EN ISO 9001:2015 oraz wnioski z badań empirycznych w obszarze występujących niezgodności, obserwacji oraz potencjałów doskonalenia systemu zarządzania jakością. W podsumowaniu wskazano na skuteczny proces implementacji nowej normy zakończony rekomendacją do wydania certyfikatu.

The PN-EN ISO 9001:2015 standard resulted in the process of implementing new requirements for the quality management system. The aim of the paper is to present the results of research into the evaluation of a degree of compliance with the requirements of the PN-EN ISO 9001:2015 standard during audits in the certification body. The basis of empirical research in medical entities is the analysis of external audit reports. Changes arising from the new edition of the PN-EN ISO 9001:2015 standard and conclusions from empirical research in the area of non-compliance, observations and the potentials of improvement in the quality management system are presented in a synthetic way. The conclusion points to an effective process of the new standard implementation, ending with a recommendation to issue a certificate.