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E-government – socially expected or officially imposed?

Skiba Łukasz

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2022

z. 160

547--559

Purpose: the need to determine whether e-government is socially desirable or perhaps imposed on citizens by the government. Design/methodology/approach: Survey research method - quantitative research using a survey questionnaire carried out using CATI technique and the "Voice bot" assistive technique. Findings: the development of e-government is socially expected as well as imposed by the administration. Research limitations/implications: Generations BB and Z showed slightly more resistance to e-government than the rest of the generations. In-depth research should be carried out to demonstrate or falsify regularities. Social implications: If in-depth research shows that the BB and Z generations show greater resistance to e-government than other generations, then remedial steps should be identified and taken (especially in the case of Z-s that enter mature life and will be contacted more and more often with the administration). Convincing generations to e-government will affect the quality of social life. Originality/value: Linking openness or resistance to the use of e-government with belonging to a specific generation. The article is particularly useful for the administration when targeting its services to generational groups.