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1 2013

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Systemy zarządzania środowiskiem i jakością a proces restrukturyzacji podmiotów leczniczych

Popławska E.

Problemy Jakości

2013

R. 45, nr 12

26--29

In the study, there is presented the influence of Quality Management System and Environmental Management System on restructuring and globalization process of healthcare entities. In the first section, there arę presented legal requirements related to restructuring process, the objectwes of restructuring and increase in patients' satisfaction related to this process. Benefits from Quality Management System and Environmental Management System in relation to improvement of healthcare quality and cost reduction are also discussed in this part. Further in the study, the author considers the influence of globalization on medical services as the source of competitive advantage. The study concludes with the discussion on medical tourism and conclusions drawn from conducted analyses.