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Expectations of manufacturing companies for suppliers regarding the improvement of their processes

Urbaniak Maciej, Zimon Dominik, Madzik Peter

Archives of Transport

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2023

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Vol. 68, iss. 4

157--174

EN

The article presents the results of conducted empirical research in which an attempt was made to identify the expectations of manufacturing companies towards suppliers in terms of process (logistics customer service, supervision over property customer, production monitoring, supplier supervision) improvement. The research was conducted using the Computer Assisted Telephone Interview (CATI) technique. The research covered 150 production medium and large size companies (employing over 50 people) who were suppliers for enterprises from the automotive, electromechanical and chemical sectors operating in the Polish industrial market. The expectations of production companies towards their suppliers regarding improvement of processes concept were assigned a rank on a scale from one (the least important criterion) to five (the most significant). The analysis of the results of the conducted research shows that the implementation of management tools such as international organizational standards (ISO), Kaizen or Lean Management by companies that are purchasers may affect the expectations towards suppliers in terms of improving their processes. The considerations undertaken in this article confirm that in order to compete on the modern market, close cooperation and cooperation within the supply chain are needed. Representatives of the surveyed manufacturing companies notice this fact and set high expectations for their suppliers in virtually all the surveyed aspects. Conducted research shows that suppliers must pay special attention to the implementation of processes related to ensuring and improving the technical quality of products by focusing on improving control and supervision processes and logistical aspects of customer service. Proper implementation and improvement of these processes requires a methodical approach. Based on the obtained research results, managers of organizations supplying manufacturing companies can obtain important information that will be used to improve processes that are important from the point of view of their recipients. On this basis, they can make an optimal allocation of resources and modify the management style to improve cooperation with manufacturing companies.

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Ograniczanie kosztów w czasach pandemii - optymalizacja dzięki metodyce SMED

Hyla Agnieszka

Utrzymanie Ruchu

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2020

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Nr 2

24--29

PL

Choć o kryzysie gospodarczym mówiło się często już w 2018 roku, do lutego 2020 roku wciąż nie było go widać na horyzoncie. W marcu jednak stanęliśmy całym światem przed obliczem pandemii COYID-19. Wirus SARS-CoV-2 mocno pokrzyżował plany między innymi firmom produkcyjnym, wymuszając na nich wprowadzenie zaostrzonego rygoru sanitarnego, modyfikacji systemu zmianowego, a w konsekwencji zwiększenia kosztów ponoszonych z tytułu zapewniania bezpieczeństwa pracownikom.

3

The effect of value-added activities of key suppliers on the performance of manufacturing firms

Jum'a Luay

Polish Journal of Management Studies

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2020

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Vol. 22, No. 1

231--246

EN

The impact of value-added activities provided by key suppliers on the performance of manufacturing firms was measured in this study. Based on a literature review, four added-value activities: supplier customized services, logistics collaboration, information sharing, and innovation and development were focused on. Data collected from various levels of managers in manufacturing firms in Amman, Jordan was used to test the proposed research model. A quantitative approach was employed, and a survey (structured questionnaire) conducted to collect primary data. The final sample included 126 respondents, representing a 63% response rate. The proposed research model was analyzed and tested using SPSS version 22. All value-added activities were found to have a statistically significant effect on the manufacturing firms in Jordan and the dimension of logistics collaboration had the greatest effect on performance. This research model can be applied to future studies of multiple sectors in Jordan or the same sector in multiple countries to examine the effect of value-added activities on different firm’s performance levels.

PL

W niniejszym badaniu mierzono wpływ działań o wartości dodanej świadczonych przez kluczowych dostawców na wyniki firm produkcyjnych. Na podstawie przeglądu literatury skoncentrowano się na czterech działaniach o wartości dodanej: usługach dostosowanych do potrzeb dostawców, współpracy logistycznej, wymianie informacji oraz innowacjach i rozwoju. Do przetestowania proponowanego modelu badawczego wykorzystano dane zebrane od różnych szczebli menedżerów w firmach produkcyjnych w Ammanie w Jordanii. Zastosowano podejście ilościowe i przeprowadzono ankietę (ustrukturyzowany kwestionariusz) w celu zebrania danych pierwotnych. Ostateczna próba obejmowała 126 respondentów, co odpowiadało 63% wskaźnikowi odpowiedzi. Zaproponowany model badawczy został przeanalizowany i przetestowany przy użyciu SPSS w wersji 22. Stwierdzono, że wszystkie działania o wartości dodanej miały statystycznie istotny wpływ na firmy produkcyjne w Jordanii, a wymiar współpracy logistycznej miał największy wpływ na wyniki. Ten model badawczy można zastosować w przyszłych badaniach wielu sektorów w Jordanii lub tego samego sektora w wielu krajach w celu zbadania wpływu działań o wartości dodanej na poziomy wydajności różnych firm.

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Are smart service manufacturing providers different in cooperation and innovation flexibility, in innovation performance and business performance from non-smart service manufacturing providers?

Kaňovská Lucie

Engineering Management in Production and Services

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2020

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Vol. 12, no. 4

105--116

EN

To overcome the challenges posed by increasing competition, many traditional manufacturing companies are moving from the mere production of manufacturing goods to the integration of services that are more or less integrated into the product, which is also due to the constant development of the industry. Moreover, many manufacturing companies offer products that use smart technologies. This paper focuses on the importance of smart service provision for cooperation and innovation flexibility, innovation performance and business performance in small and medium manufacturing companies. The paper aims to find out if smart service manufacturing providers are different in cooperation and innovation flexibility and innovation and business performance from non-smart service manufacturing providers. To better understand the issue, research was undertaken in 112 small and medium manufacturing companies of the Czech Republic. The problems of smart service provision were investigated in the first empirical research held among the electric engineering companies (CZ-NACE 26 and CZ-NACE 27) in the Czech Republic. The findings show that smart service manufacturing providers are better in internal cooperation flexibility, innovation flexibility related to product and to accompanying services and in business performance than non-smart service manufacturing providers. Theoretical implication contributes in two specific ways: first, in the presentation of the interconnection of smart services and cooperation flexibility, innovation flexibility, innovation performance and business performance; and second, in the identification of the impact of smart services in manufacturing SMEs and in finding out which areas affect the provision of smart services. The findings can have a positive influence in several areas; therefore, they can be important factors for many manufacturing companies which still need some persuasion to offer smart services.

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The relationship between efficiency and the service offer in machinery manufacturing companies – correspondence analysis results

Kozłowska J.

Zeszyty Naukowe Politechniki Poznańskiej. Organizacja i Zarządzanie

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2018

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Nr 76

125--133

EN

Provision of services by manufacturing companies is becoming more and more common practice. In the machinery sector, which supplies machines and equipment to different industries, both to individual and business customers, offering additional services, such as assembly, monitoring or maintenance of machinery, may be a key factor for the buyer while choosing the equipment supplier. Whether and how the extending of the range of services affects business performance is an issue for both researchers and entrepreneurs. This article is a continuation of the research conducted by the author in 2016. The main aim of this article is the attempt to examine the relationship between technical efficiency of manufacturers of machinery and industrial equipment and their service offerings, with the use of correspondence analysis. Over 50 Polish companies from the machine sector were examined. The results and conclusions are discussed in the paper.

PL

Świadczenie usług przez firmy produkcyjne staje się coraz powszechniejszą praktyką. W sektorze maszynowym, który dostarcza maszyny i urządzenia różnym branżom, zarówno klientom indywidualnym, jak i biznesowym, oferując dodatkowe usługi, takie jak montaż, monitorowanie lub konserwacja maszyn, może być kluczowym czynnikiem dla kupującego przy wyborze dostawcy sprzętu. To, czy i jak tendencja do rozszerzania zakresu usług wpływa na wydajność biznesową, jest problemem zarówno dla badaczy, jak i przedsiębiorców. Artykuł jest kontynuacją badań przeprowadzonych przez autorkę w 2016 r. Głównym celem tego artykułu jest próba zbadania związku między techniczną sprawnością producentów maszyn i urządzeń przemysłowych a ich ofertą usługową, z wykorzystaniem korespondencji analiza. Przetestowano ponad 50 polskich firm z branży maszynowej. Wyniki i konkluzje zostały omówione w artykule.

6

A Model for Assessing The Level of Automation of a Maintenance Department Using Artificial Neural Network

Halikowski Daniel, Patalas-Maliszewska Justyna, Skrzeszewska Małgorzata

Applied Computer Science

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2018

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Vol. 14, no 4

70--80

EN

With regard to adapting enterprise to the Industry 4.0 concept, the first element should be the implementation and use of an information system within a manufacturing company. This article proposes a model, the use of which will allow the level of automation of a maintenance department to be forecast, depending on the effectivity of the use of the Manufacturing Executions System (MES) within a company. The model was built on the basis of the actual times of business processes completed which were supported by MES in the maintenance departments of two manufacturing enterprises using artificial neural network. As a result of research experiments, it was confirmed that the longer the time taken to complete business processes supported by MES, the higher is the degree of automation in a maintenance department.

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The impact of lean supply chain on productivity of Saudi manufacturing firms in Al-Qassim region

Al-Tit A.

Polish Journal of Management Studies

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2016

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Vol. 14, No. 1

18--27

EN

The objective of this study is to identify the contribution of the lean supply chain (LSC) to manufacturing firms in the Kingdom of Saudi Arabia (KSA). Out of the population of the study, 150 firms were selected from the Al-Qassim region to encompass the sample of the study. Four variables include waste elimination, cost reduction, manufacture–supplier relationship, and manufacture–customer relationships were constructed as predictors of productivity. A questionnaire-based survey was conducted to collect the study variables. A total of 75 questionnaires were distributed in the sample, of which 69 were returned. All of them were valid for the statistical analysis. The results of the study confirmed the hypotheses that the constructed predictors could predict the productivity of the manufacturing firms in the Al-Qassim region. That is, there were statistically significant impacts of LSC dimensions on the productivity. The study contributes to the body of supply chain (SC) literature by providing evidence on the positive impact of LSC on productivity in an Arabian context, particularly in KSA. However, the study was conducted in one industrial region in the KSA, therefore the generalization of the findings may not be applicable to other firms in the same country or other countries.

PL

Artykuł przedstawia wpływ wyszczuplenia łańcuchów dostaw w regionie Al-Qassim na produktywność. Dla celów badawczych przyjęto cztery zmienne: usuwanie odpadów, redukcję kosztów, relację producenci-dostawcy oraz relację producenci-klienci. Badaniem objęto 69 firm i poddano je analizie statystycznej. Otrzymane wyniki potwierdziły sformułowaną przez autorów hipotezę. Oznacza to, że występuje znaczący wpływ stopnia, w jakim zastosowano wyszczuplenia łańcuchów dostaw na produktywność. Badanie stanowi przyczynek do dalszych badań w tym obszarze.