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Improvement and evaluation of the financial (accounting) services quality in the era of SARS-COV-2

Bagińska Izabela

Production Engineering Archives

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2022

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Vol. 28, Iss. 3

283--288

EN

The changes brought about by the spread of COVID-19 require from entrepreneurs a new approach to the way they manage their businesses. Accounting offices are also facing a major challenge these days. In addition to the constant changes in tax regulations and the implementation of many new provisions concerning anti-crisis shields, the way of customer service in accounting offices has also changed as they had to adapt to the new reality. The aim of this article is to present the importance of improving the quality of accounting services in the pandemic era. The first part of the paper includes the scope of services and theoretical aspects of customer service in accounting offices in the era of SARS-CoV-2 as well as the characteristics of the concept of quality. Subsequently, the results of an anonymous survey conducted among entrepreneurs who are clients of accounting offices are presented, which contributed to the formulation of conclusions on the significance of customer service quality in accounting offices. The article highlights the significant changes in the way tasks are performed in accounting firms and financial departments. Among the modern methods of providing accounting services, two have been selected which (according to the respondents) will significantly effect on the service providing quality (in particular by limiting personal contact of contractors).

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Selected applications of the blockchain network in the Economy 4.0

Karski Kamil

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2021

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z. 150

57--68

EN

Purpose: The paper focuses on a trial of defining the assumptions of the fourth industrial revolution and presenting selected applications of modern Blockchain technology. The aim of this article is to draw attention to the growing importance of modern technologies having a significant impact on the development of the world economy and to show the opportunities of their potential introduction to the market. Design/methodology/approach: The article is both theoretical and empirical. Literature research allowed to determine main pillars that Industry 4.0 is based on. From among them, the invention was selected, which has a wide range of impact both on the production environment and on the society. Findings: The article shows the essence of new technologies in the Industry 4.0 and the selected applications of one of them. The article defines the impact of new technologies on economic development and provides a general research of new technologies in new World Economics. Research limitations/implications: Blockchain network is a dynamically developing technology that can be, used in many different areas of life, unfortunately it is still in its infancy and its implementation is very slow. Practical implications: One of the applications of the Blockchain network is the implementation to production systems that make order management more flexible and guarantee non-failure production which is also encrypted. Social implications: Blockchain technology could redefine how people are using public services as daily bases. Originality/value: The article contains description of new technology in modern economics. The article may be useful for researchers working on that subject and or the practitioners trying develop production or services using such invention for their clients.

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Certyfikat ISO dla Polskiego Towarzystwa Finansowego SA : jakość w usługach finansowych

Suchanek M.

Problemy Jakości

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2001

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nr 8

41-43