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From social distancing to the financial and medical services disintermediation during the Covid-19 pandemic

Solarz Jan Krzysztof, Waliszewski Krzysztof

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2022

z. 160

561--576

Purpose of the article: In one sentence, disintermediation, it is said, neutralized the negative effects of the lack of trust that accrue from the use of a trusted third party, the intermediary. Disintermediation it is new system allowing any two willing parties to transact directly with each other without the need for a trusted party. Its conceptual framework focuses on posing key cognitive questions. The first core question to ask here is: how can we in intermediation after Global Financial Crisis? The second core question to ask is: how can humans blend disintermediation with policy norms to sustain disintermediation when they know that a minority can violate pandemic norms? Institutional experiences of disintermediation to individual-level social distancing, can sharpe individual beliefs, risk attitudes, and choices for years to come. The aim of the article is to indicate the mechanisms of conscious exclusion from traditional financial intermediation. Indirectly, it is gaining momentum as a result of distrust of banks and health services. In the first part, we remind you how successive financial crises crushed the banks ’natural monopoly on direct contact with customers. Tin the second part, we show how artificial intelligence penetrates people and enforces self-confidence. Social distinctions is ubiquitous in times of trust in social media. In conclusion, we show that the COVID-19 pandemic did not cause, but only exposed the scale of the social distance to traditional banking. Research methods: Narrative literature review of disintermediation discuss the state of the science of a specific theme from a theoretical and contextual point of view. We start with critical analysis of securitisation, switch to social distancing and transfer to telemedicine. Systematic literature review need replace disintermediation by digital transformation, social distancing by pandemic as catalyst of change, securitisation as equivalent of financial capital and telemedicine as equivalent of human capital. This is a conceptual article. Orginality/value: The pandemic has become a catalyst for the disclosure of long-term changes in financial intermediation. The tendency to financial mediation emerged half a century ago during the crisis of small and medium-sized banks in the United States. Collective memory has survived and has been used to advance digital non-banking intermediation. The barrier to its development was digital exclusion cantered around seniors and socially excluded people.