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Enhancing business process event logs with software failure data

Gruszczyński K.

ECONTECHMOD : An International Quarterly Journal on Economics of Technology and Modelling Processes

2019

Vol. 8, No 1

27--32

Process mining techniques allow for the analysis of the real process flow. This flow might be disturbed for many reasons, including software failures. It is also possible for failure occurrence to be the consequence of the faulty process execution. A method for measuring the harmfulness of the software failure regarding business processes executed by the user would be a valuable asset for quality and reliability improvement. In this paper, we take the first step towards developing this method by providing a tool for enhancing XES event logs with failure data. We begin with an introduction to this topic and background analysis in the field of failure classification and process mining techniques supporting failure analysis. Then we present our method for merging operational and failure data. By carrying out a case study based on real data, we evaluate our tool and present the aim of our future work.