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Developing a Decision Support System for Supply Chain Component

Andry Johanes Fernandes, Nurprihatin Filscha, Liliana Lydia

Management and Production Engineering Review

2023

Vol. 14, No. 2

124--133

Increased competition has led businesses to compete with each other in streamlining supply chain processes, especially in the manufacturing sector. Supply Chain Management (SCM) determines the success of industrial business processes because it regulates product flow regarding integration, performance, and information. However, several problems have emerged in the supply chain process, such as a lack of coordination in the production queue, difficulties in forecasting trending products, and suboptimal production capacity. To address these issues, the role of information technology is crucial for implementing a Decision Support System (DSS). This study aims to develop a DSS to improve the supply chain processes. The research method used is Extreme Programming (XP) with a qualitative approach through a questionnaire. The research process involves collecting data, defining boundaries and problems, and designing, coding, and testing the system. As a final step, evaluation is carried out by distributing surveys to obtain valid satisfaction results. This research produces a DSS that has applicability in marketing, accounting, and production processes. The application of DSS in the furniture manufacturing industry can help manage the movement of resources, optimize strategic networks, and assist decision-making in the supply chain process.