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Supply chain integration and operational performance in health institutions: a structural model for mediation effects

Afrifa Sampson, Amoah Nathaniel, Fianko Samuel Koranteng, Dzogbewu Thywill Cephas

Polish Journal of Management Studies

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2021

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Vol. 24, No. 1

9--29

EN

This study has examined the impact of supply chain integration on operational performance among health institutions. The study assessed the direct, indirect and mediated effects of supply chain integration on operational performance among health institutions in Ghana using the Structural Equation Modelling (SEM). In this research, the quantitative descriptive survey research design was used. A total of twenty (20) health institutions were sampled from an accessible population of thirty (30) using the simple random sampling technique. A total of two hundred and fifty-four (254) employees and managers from the health institutions were sampled using the stratified sampling technique. For direct effects, the findings of the study have shown that internal integration positively impacts external integration (customer and supplier integration). Direct positive relationships exist between internal integration and operational performance as well as supplier integration and operational performance. A non-significant relationship exists between customer integration and operational performance. For mediation effects, supplier integration significantly mediates the relationship between internal integration and operational performance, while customer integration does not significantly mediate the relationship between internal integration and operational performance among the health institutions in Ghana. The study has managerial implications for health institutions in strengthening their supplier and customer integrations through advanced database systems to enhance their operational performance.

PL

W badaniu tym zbadano wpływ integracji łańcucha dostaw na wydajność operacyjną instytucji opieki zdrowotnej. W badaniu oceniono bezpośredni, pośredni i pośredniczący wpływ integracji łańcucha dostaw na wydajność operacyjną instytucji opieki zdrowotnej w Ghanie przy użyciu modelowania równań strukturalnych (SEM). W badaniach wykorzystano model badań ilościowych opisowych badań ankietowych. W sumie dwadzieścia (20) instytucji opieki zdrowotnej pobrano próbkę z dostępnej populacji trzydziestu (30) przy użyciu prostej techniki losowego doboru próby. Metodą warstwowego doboru próby pobrano ogółem dwustu pięćdziesięciu czterech (254) pracowników i kierowników instytucji ochrony zdrowia. W przypadku efektów bezpośrednich wyniki badania wykazały, że integracja wewnętrzna pozytywnie wpływa na integrację zewnętrzną (integrację klienta i dostawcy). Istnieją bezpośrednie pozytywne relacje między integracją wewnętrzną a wydajnością operacyjną, a także integracją dostawców i wydajnością operacyjną. Między integracją klienta a wydajnością operacyjną istnieje nieistotny związek. Jeśli chodzi o efekty mediacji, integracja dostawców znacząco pośredniczy w relacji między integracją wewnętrzną a wydajnością operacyjną, podczas gdy integracja z klientami nie pośredniczy znacząco w relacji między integracją wewnętrzną a wydajnością operacyjną wśród instytucji opieki zdrowotnej w Ghanie. Badanie ma implikacje zarządcze dla instytucji opieki zdrowotnej w zakresie wzmocnienia integracji dostawców i klientów poprzez zaawansowane systemy baz danych w celu zwiększenia ich wydajności operacyjnej.

2

The impact of clustering on transport companies

Cvahte T., Topolsek D., Sternad M.

Production Engineering Archives

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2015

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Vol. 7, No. 2

25--38

EN

The clustering of firms in the supply chain is rooted in the paradigm of the benefits of cooperation, rather than in the paradigm of competitive advantage. In transport companies, common problems such as empty loads, rising gasoline prices and demands for internationalization are growing and thus, companies are searching for solutions to adequately overcome these issues. The contribution of this paper is to further investigate the practical view of practitioners on clustering and its influence on the performance of transport companies. This will be achieved by an exploration of a case company from Slovenia, which will be undertaken through in-depth interviews with company representatives and their partners. The interview results showed that the benefits provided by interconnecting in the cluster bring a regularity and security which in today's economic world is very important. The disadvantages are virtually negligible when compared to the financial and organizational benefits of clustering, especially when looking from the perspective of financial stability and long-term performance. We can pinpoint this to their regulated functioning and contractual relationships, well managed operations and primarily, on the fair division of work among all partners, which is also the concluding recommendation to other transport clusters Europe-wide.

3

Characteristics of supply chain management in Bulgaria

Rakovska M.

Research in Logistics & Production

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2011

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Vol. 1, No. 2

93-104

EN

The aim of the article is to outline the characteristics of supply chain management (SCM) in Bulgaria on the basis of data from the Bulgarian business practice and to reveal the existing reserves for improvement. The research methodology includes the systemisation and development of variables measuring two aspects of SCM: internal - the integration between the company's functions, and external - the integration between the companies in the supply chain. Personal interviews on the basis of a questionnaire were used for the collection of the data. The general conclusion is that there are organizational prerequisites for internal integration of the logistics activities in the Bulgarian companies and they become more cooperative towards their partners too. But they lag behind the foreign companies in the areas of goals setting and performance management, the investments in information technologies and the greater focus on the relationships with customers. A main outcome of the research is the development of the model of SCM application in Bulgaria which constitutes of three phases: traditional relationships, coordination, collaboration and full integration. The second phase consists of three stages that correspond to different degrees of coordination. The role of the logistics sector for SCM is also assessed. Although the logistics service providers in Bulgaria lag behind the logistics sector in well-developed countries, as a whole they demonstrate an aspiration for the improvement of their competitive position and proneness to implement contemporary business practices which could contribute to the success of SCM application in Bulgaria.