The use of computer numerical controls (CNC) enables to the transfer the set-up function from the machinists to computer programmers and manufacturing engineers. The workshop productivity increasingly depends on skills and knowledge of whole workshop team. Different equipment and competencies are needed depending on complexity of production. The humans' impact on productivity and the methods for enhancing the productivity and efficiency of work in the machinery workshop environment are described in this paper. The data covering 75 Estonian metalworking and machinery companies has been analyzed. A novel expert tool is introduced, where during the evaluation guess values are assigned onto machinery, products, and staff members of the workshop, reflecting existing and needed levels of competence and machinery, thus helping further process planning.
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