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X Światowy Kongres Total Quality Management. Jakość w XXI wieku

Haffer R., Urbaniak M.

Problemy Jakości

2005

R. 37, nr 10

4-5

The article gives basic information on the 10th World Congress for Total Quality Management "Quality into the 21st Century" that was held on 22-24 August 2005 in Winnipeg, Canada. The central ideas formulated by the main presenters focused on the following topics: management innovation leadership, market transparency of the quality level offered by businesses, new imperatives for durability and success in the 21st century, a new diagnostic model for change management, management ethics and the culture of quality, challenges facing the traditional quality approaches; just-in-time, lean production system (of Toyota), kaizen.