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Teaching quality assessed before, during and after Covid-19

Rataj Małgorzata, Berezovska Iryna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2024

z. 198

441--451

Purpose: The Covid-19 pandemic has become a challenging time for education worldwide. Though different modes of distant learning have already become widely used at many of Higher Education Institutions (HEIs) long before the pandemic, the lockdowns involved total migration of teaching on various platforms of learning content management despite a level of available technological support and skills of teachers. These forced innovations have had a significant impact on the quality of teaching which has not yet been fully assessed in research. Student perception of the change learning environment and their assessment of the quality of the education they received are one of the little-studied problems. The paper presents the study results on how students are satisfied with the teaching quality ensured by different modes of instruction. Design/methodology/approach: The University of Information Technology and Management has implemented the Course Experience Questionnaire which is a standard tool for semester assessing the quality of courses. For this research in total 40,734 surveys were collected. The study covers the 4 years 2019-2022. Findings: The statistical analysis of research shows the instruction mode itself does not have a noticeable effect on the acquired knowledge and skills. The technological maturity of the teaching staff these days is a necessity. Practical implications: What outcomes and implications for practice, applications and consequences are identified? How will the research impact upon the business or enterprise? What changes to practice should be made as a result of this research? What is the commercial or economic impact? Not all papers will have practical implications. Originality/value: The results of the research and observations show that timely intervention of IT experts and high-performance infrastructure are the pre-requisites needed to teach with ease in traditional, hybrid and online forms.