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Content available remote Group Decision Support for e-Mail Service Optimization through Information Technology Infrastructure Library Framework
Mitev Yasen, Kirilov Leoneed
Annals of Computer Science and Information Systems
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2021
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Vol. 25
227--230
EN
The e-mail service takes significant part at the corporate collaboration due to its natural benefits like: unification, traceability and the ease of use. To ensure that such a fundamental service is functioning and being maintained right, proper methods for measuring its efficiency and reliability are in place. In this paper we propose a group decision support that allows the IT Management staff to choose proper asset of key performance indicators (KPIs) for measuring the operational performance of the service in a specific organization. A comprehensive set of KPI indicators is proposed for quality assessment of e-mail service. The optimization of the service is done within ITIL framework
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