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1 Journal of Achievements in Materials and Manufacturing Engineering

1 2006

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Design approach in management toward to business excellence

Bobrek M., Majstorovic V., Sokovic M.

Journal of Achievements in Materials and Manufacturing Engineering

2006

Vol. 16, nr 1-2

184--189

Purpose: The main aim of this paper is to elaborate using design approach to building Integrated Management Systems (IMS) of organization to trace their own and dependable way to business excellence. Design/methodology/approach: The basic theories used to achieve the aim are: system engineering and architecting, system integration by managing of the interactions among its elements and the social model of management. The theoretical scope of this paper is to find appropriate model of integration based on main principles of mentioned modern management disciplines. Findings: At the beginning of design process of IMS lays Quality Management System (QMS) structured in accordance with ISO 9000 which allows organizations to use recognizable management practice and select properly quality tools for improvement of their core business processes. Research limitations/implications: There are different ways and concepts of integration on the road to business excellence. Design approach enables organizations to find their own road to improvement of business performances by selecting properly tools and methods. Practical implications: As outcome, the authors recommend the graphical presented concept to organizations that have the ambition to join the path of business excellence. Originality/value: Results of this paper are intended for designers of management systems. Presented model sets framework of methodology for design process of IMS which is mainly new for managers.