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1 2019

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Smart solutions for improving working processes. A research experiences from dental clinic

Bartnicka Joanna, Lara Jorge

Multidisciplinary Aspects of Production Engineering

2019

Vol. 2, Iss. 1

600--611

Smart solutions become an indispensable attribute of today life giving the opportunity to act in a significantly efficient way in both public and especially private sector. For this reason the “smart approach” to business is a crucial component in a process of building the advantage in a competitive services market. Taking this challenging aspect of companies’ activities, the authors present a concept of implementing a smart solutions for improving working conditions in a private dental clinic. Particularly, the smart solutions are based on integration of knowledge management constructs and information and communication technologies (ICT) that enable users to use knowledge contextually and in intuitive way. As a final part of the paper, three different practical ideas were discussed and evaluated.