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Implementation of Six Sigma methodology using DMAIC to achieve processes improvement in railway transport

Nedeliaková Eva, Štefancová Vladimíra, Hranický Michal Petr

Production Engineering Archives

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2019

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Vol. 23

18--21

EN

The provision of quality transport services is a prerequisite for the creation of an efficient organization that can meet the expectations and requirements of both the enterprise itself and its customers. From the railway enterprise's point of view, it is necessary to pay attention to the increasingly demanding requirements of its customers in railway passenger transport. This article focuses on identifying defects in rail transport processes that negatively affect ordinary operations. One of the most serious bottlenecks affecting railway transport reliability is the train delay, which fundamentally affects the perception of railway transport. At the same time, it emphasizes the need to apply individual tools according to the DMAIC cycle in order to achieve continuous improvement. The aim of the implemented Six Sigma methodology in railway enterprise is disciplined application of statistical problem-solving tools to recognize the gaps in the transport process and set out individual steps for their gradual removal.

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Six Sigma as a method of improving the quality of service process

Kowalik K.

Production Engineering Archives

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2018

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Vol. 19

10--15

EN

The objective of the analysis conducted and described in this paper has been to present the practical application of the Six Sigma method based on the DMAIC cycle in improving the quality of the service process. The first part of the article contains the theoretical framework of six sigma and the issue of using its tools in the aspect of services. Afterwards, there has been calculated the initial sigma value which indicated the need for improvement. Measurement phase has been developed by the value stream mapping, process FMEA and customer survey which results have been analyzed in Pareto chart and fishbone diagram. Improve phase includes the Impact&Effort Matrix and target sigma level that can be achieved as a result of failures reducing and service quality improvement.

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Using the Six Sigma methodology in combination with other tools and methods used in industrial practise

Lestyánszka-Škůrková K.

Zeszyty Naukowe. Quality. Production. Improvement

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2017

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No. 1 (6)

69--92

EN

The aim of the article is application of Six Sigma method in glue applying process during assembling of IGBT modules of products family SEMiX3 performed in manufacture of SEMIKRON company. There are also used other tools and methods as Pareto diagram, Ishikawa diagram, hypothesis testing, Voice of the customer, involved in DMAIC cycle. There was found, that the most important impact of the glue applying process is the amount of glue. This is related to time savings and also Money savings as well as reduce the number of repairs.