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Managing employees in crisis situations – a case study of AQUA S.A.

Krawczyk Jolanta, Michalski Krzysztof

Zeszyty Naukowe SGSP / Szkoła Główna Służby Pożarniczej

2024

Nr 91 (tom 2)

129--147

The article provides a discussion on a strategy of personnel management in crisis situations on the example of AQUA S.A. – a water and sewerage company. The authors have made an attempt to analyse various aspects of personnel management against the context of crises such as a pandemic, a natural disaster or a technical failure. They have stressed the importance of an adequate response of persons in charge of personnel management to such situations and the necessity of rapid decision making. The main problems addressed in the article include contingency planning, communication with the personnel, flexible employment strategies, and psychological support for employees. The authors further emphasise that effective personnel management in a crisis situation requires cooperation of different divisions within a company and having clear emergency procedures in place. The article also provides a case study of the company AQUA, showcased as a model of good practice and a business that manages its staff effectively under difficult circumstances. The conclusions arising from these analyses can provide valuable guidance for enterprises preparing to handle potential crises in the future and/or to implement crisis situation management strategies. The authors have highlighted that investing in appropriate emergency personnel management strategies can yield benefits of improved organisational resilience to unexpected events and improved employee retention. They further imply that research on this subject should continue to reach even better understanding of effective personnel management practices applicable under crisis conditions.