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TQM knowledge management and analysis of SMEs in Thailand

Potjanajaruwit Pisit

Polish Journal of Management Studies

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2021

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Vol. 24, No. 2

386--397

EN

The purpose of this research was to study the impact of analysis and knowledge management of total quality management (TQM) on the performance of Small and Medium-sized Enterprises (SMEs) in Thailand. The research instrument used was a questionnaire and the data gathered were analyzed statistically using Correlation Coefficient Analysis and Multiple Regression Analysis. The sample population included 95 SMEs who were the finalists in Thailand’s SMEs National Awards. The results show that TQM both in the strategy and process management had an impact on the overall performance of an organization, both its financial and non-financial aspects, at 0.05 level significance.

PL

Celem tego badania było zbadanie wpływu analizy i zarządzania wiedzą kompleksowego zarządzania jakością (TQM) na wyniki małych i średnich przedsiębiorstw (MŚP) w Tajlandii. Zastosowanym instrumentem badawczym był kwestionariusz, a zebrane dane poddano analizie statystycznej za pomocą analizy współczynników korelacji i analizy regresji wielokrotnej. Populacja próby obejmowała 95 MŚP, które były finalistami tajlandzkich nagród krajowych MŚP. Wyniki pokazują, że TQM zarówno w strategii, jak i zarządzaniu procesami miał wpływ na ogólne wyniki organizacji, zarówno w aspektach finansowych, jak i pozafinansowych, na poziomie istotności 0,05.

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Influence of modern process performance indicators on corporate performance — the empirical study

Sujová Andrea, Marcineková Katarína, Simanová Ľubica

Engineering Management in Production and Services

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2019

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Vol. 11, no. 2

119--129

EN

The increasing pressure of globalisation on the worldwide market has forced enterprises to shift their focus from product quality to effectiveness of internal business processes. The object of interest of this paper is a modern management approach based on corporate performance evaluation by measuring the performance of internal processes. The paper aims to prove that the use of modern indicators and the measurement of internal processes belong among factors that have a direct positive impact on corporate performance. To reach the aim, empirical primary research was carried out. The paper focused on research results regarding the use of modern indicators for the measurement of business processes in Slovak industrial enterprises from selected branches. The primary quantitative research was conducted using questionnaires. The research aimed to test the hypothesis stating that enterprises using modern indicators to measure process performance have been reaching more positive ROE values, representing a basic indicator of corporate performance. Dependences among the data selected from the empirical research were analysed using statistical methods, namely, the chi-squared test, T-test and the correlation analysis. Based on the statistically processed data, the authors concluded that business processes are a basic source for the evaluation of corporate performance. Higher ROE values can be reached using modern process indicators, especially in mass production enterprises. The paper contributed to the further development of knowledge in performance management, specifically, process-oriented management.

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Management of changes in business processes: an empirical study in Slovak enterprises

Sujová A., Remeň O.

Engineering Management in Production and Services

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2018

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Vol. 10, no. 3

37--50

EN

Constant change is typical of the current business environment. The ability to manage change is a highly appreciated managerial skill. Being adaptive has become a new competitive advantage of a company. Appropriately and successfully implemented changes can improve corporate performance. This paper aimed to evaluate how Slovak companies had been dealing with change in recent years; whether they had been prepared for it; what tools, methods and concepts they had used; and what ultimately had necessitated them from an economic point of view. The paper explored the current status of change management in the context of business processes particular to Slovak enterprises. A literature review concerning change and process management was provided in order to design appropriate research. The research focused on the level of process-oriented management of change in Slovak enterprises operating in different industrial sectors. The main research method was primary quantitative research via questionnaires. Outputs from the questionnaires were subsequently evaluated by contingency tables and the chi-square test which determined the level of significance via p-value. Research results presented in this paper confirmed a positive influence of business process change on process maturity and corporate performance. The paper contributed to the development of knowledge in the field of change management, namely, process-oriented change management. The creation of a change-based maturity model for enterprises was identified as a new direction for future work with practical implications.