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Non-typical customer expectations in consulting services

Branowski M.

Foundations of Control and Management Sciences

2006

No. 6

27-38

In the article the classification and the analysis of non-typical customer expectations in management consulting services were presented. The following non-typical customer expectations were listed: incorrect, false, concealed (passing over in silence), violating ethical and/or legal norms, fuzzy, unrealistic and contradictory. The analysis of different classes of expectations was supplemented with the descriptions of the case studies taken from the real life of the author as an advisor. The analysis also took into account the changes of expectations in time i.e. changes of their level and the structure, the negation of original expectations and notifying new expectations. Practical and theoretical consequences of the appearance of non-typical expectations and variability of expectations in time were analyzed.

Charges for consulting engineering services abroad

Lisowski J.

Zeszyty Naukowe Politechniki Białostockiej. Ekonomia i Zarządzanie

1998

Z. 2

47-55

Przez wiele lat inżynierskiej praktyce projektowo-konsultacyjnej za granica kilkanaście metod kalkulacji wynagrodzeń za tego typu usługi było sprawdzanych i w końcu powszechnie zaakceptowanych. Wszystkie one zostały przedstawione w artykule, gdyż przynajmniej niektóre z nich mogą być z powodzeniem wykorzystane na powstającym w nowych warunkach gospodarczych rynku na usługi projektowo-konsultacyjne w Polsce.

Over the years in the cunsultancy practice abroad several methods of callculation of charges for their services for the society have been tested and finally - established. They all have been prasented in the paper, as at least some of them may successfully by used on emerging market for the cunsultancy engineering in Poland.