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Ergonomiczne strategie interwencyjne na stanowiskach pracy biurowej

Roman-Liu Danuta

Bezpieczeństwo Pracy : nauka i praktyka

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2022

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nr 4

11-15

PL

Jedną z podstawowych metod przeciwdziałania występowaniu nadmiernych obciążeń na stanowisku pracy są interwencje ergonomiczne. Celem artykułu jest przedstawienie strategii interwencyjnych, zapobiegających rozwojowi dolegliwości mięśniowo-szkieletowych, w odniesieniu do stanowisk pracy biurowej. Zaprezentowano strategie pozwalające na optymalizację pozycji ciała podczas pracy oraz ograniczenie czasu pracy w pozycji siedzącej.

EN

One of the basic methods of preventing the occurrence of excessive musculoskeletal load at the workplace are ergonomic interventions. The aim of this article is to present intervention strategies that prevent the development of musculoskeletal disorders in relation to office workplaces. Intervention strategies aimed at optimizing body position during work and reducing sitting time during work were presented.

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Working Conditions in a Selected Sample of Call Centre Companies in Sweden

Norman K., Tornqvist E. W., Toomingas A.

International Journal of Occupational Safety and Ergonomics

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2008

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Vol. 14, No. 2

177--194

EN

Background. Call centres (CCs) are among the most rapidly growing forms of workplaces in Sweden. The purpose of the study was to describe and compare working conditions between operators at internal and external CC companies and work tasks of different complexity. Method. A questionnaire was answered by 1 183 operators, 848 women and 335 men, from 28 different CCs. The questionnaire covered background factors, employment, working hours and remuneration, call logging and monitoring, duties, computer work and workplace design during the previous month. Results. Operators at external companies and operators with low-complexity work tasks were younger, more often employed by the hour and worked on a varying roster. They spent longer time on customer calls and had less varied tasks. Additional remuneration, call logging and monitoring were more common at external companies and among operators with low-complexity work tasks. Conclusion. The working conditions varied between internal and external CCs. There was also a variation in working conditions between work tasks of different complexity. There were aspects of supervision style and organization of work at CCs, especially at external ones and those with low-complexity tasks that could introduce stress and lack of well being among the staff.

3

Reliability of a Questionnaire and an Ergonomic Checklist for Assessing Working Conditions and Health at Call Centres

Norman K., Alm H., Tornqvist E. W., Toomingas A.

International Journal of Occupational Safety and Ergonomics

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2006

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Vol. 12, No. 1

53--68

EN

Background. The purpose was to study the test-retest reliability and internal consistency of questions in a questionnaire concerning working conditions and health and the inter-rater reliability of observations and measurements according to an ergonomic checklist. Method. Fifty-seven operators participated in a retest questionnaire and 58 operators participated in an inter-observer test. Results. The questions had fair to good or higher reliability in 142 of the total of 312. Twenty-seven of the total of 44 variables in the ergonomic checklist were classified as having fair to good or higher reliability. Conclusions. About half of the questions had fair to good or higher reliability and can be recommended for further analyses. The majority of variables in the ergonomic checklist were classified as having fair to good or higher reliability. Low reliability does not necessarily indicate that the reliability of the test, per se, is low but may signify that the conditions measured vary over time or that the answers are aggregated in one part of the scale.

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A Cross-Country Comparison of Shortand Long-Term Effects of an Ergonomic Intervention on Musculoskeletal Discomfort, Eyestrain and Psychosocial Stress in VDT Operators: Selected Aspects of the International Project

Horgen G., Aaras A., Dainoff M. J., Konarska M., Thoresen M., Cohen B. G. F.

International Journal of Occupational Safety and Ergonomics

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2005

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Vol. 11, No. 1

77--92

EN

Three groups of data entry female visual display terminal (VDT) workers from Norway (n = 30), Poland (n =33) and the USA (n = 29) were compared. Before intervention, the Norwegian group reported more neck pain compared with the Polish group. The Polish group reported less shoulder pain than both the U.S. and the Norwegian groups. The clinical examination documented fewer symptoms and signs of musculoskeletal illness among the Polish participants compared with the Norwegian and the U.S. groups. After intervention, the Norwegian group reported a reduction in neck pain while the U.S. group reported a reduction in shoulder pain. The Polish group reported an increase in neck, shoulder and forearm pain at follow-up compared to after intervention. The Polish group recorded higher flexion of the upper arm at follow-up parallel with an increase of pain in the upper part of the body. Visual discomfort showed variable results in the 3 countries.