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The adaptation of impression management and symbolic communication to counteract the loss of the company’s legitimacy

Janiszewski Adam, Dziubińska Agnieszka

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

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z. 155

101--116

EN

Purpose: Due to the increasing importance attached to how corporations attempt to build their legitimacies, it is not to be avoided to gain insight whether strategies they can implement can be assessed as being fair from the point of view of stakeholders. Because the way in which organizations communicate with stakeholders can be considered as being one of the sources of corporate legitimacy special attention should be paid to the level of sincerity and fairness in messages send to stakeholders by corporations. When analyzing the process of communication from this point of view symbols and symbolic management may become relevant factors. The paper determines circumstances under which corporations can use or resign from using impression management techniques, which is believed to be related to how they perceive both sources of their power over stakeholder (be it legitimacy or other established way of rendering stakeholders’ judgment about those corporations) and the level of uncertainty related to their operations carried out within given sectoral environment. Design/methodology/approach: The work is based on literature studies and critical review of hitherto established ways of analyzing symbolic management and its possible impact on how corporations take part in communication process aimed at legitimacy building. Findings: Research propositions have been built based on analysis that reveals how organizational failures in carrying out activities related to indicated types of legitimacy are expected to impact on the probability of making use of impression management techniques. Research limitations/implications: Limited number of types of legitimacy has been taken into account. Practical implications: Because impression management techniques may lead companies to problems with building relationships with stakeholders, companies need to take care of when they could be more inclined to use those techniques. Then in spite of greater probability that those techniques may be implemented, companies may decide on more sincere communication. Originality/value: The approaches to problems related to impression management techniques should allow for showing that in addition to phenomena like legitimacy or reputation, those related to stigmatization and disapproval appear to be significant when analyzing corporate communication. The communication when being symbolic not necessarily should be disregarded.

2

Przyczynek do oceny jakości informacji

Stępień M., Białecka B.

Systemy Wspomagania w Inżynierii Produkcji

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2016

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z. 2 (14)

295--304

PL

Niniejszy artykuł omawia zagadnienia związane z jakością oraz wartością informacji, a także relacje pomiędzy przepływem informacji a procesem komunikacji. Wskazane przez autorów różne definicje informacji, cechy wpływające na ich jakość oraz bezpośrednie zagrożenia dla procesu decyzyjnego pozwoliły na ukazanie istoty informacji. Potrzeba rzetelnej oceny jakości informacji w systemie jest wynikiem, nie tylko niedoceniania roli informacji, ale także ich nieprawidłowego zrozumienia czy interpretacji. Natomiast, jak uważają autorzy, znaczenie informacji w zapewnieniu sprawności całego systemu jest bezdyskusyjnie kluczowe.

EN

This article discusses issues related to the quality and value of information, as well as relations between the flow of information and communication process. Indicated by the authors different definitions of information, features affecting their quality and direct threat to the decisionmaking process made it possible to present the substance of the information. The need for a reliable assessment of the quality of information in the system is a result, not only underestimate the role of information, but also their incorrect understanding or interpretation. However, as the authors believe, the importance of information in ensuring the efficiency of the entire system is unquestionably the key.

3

Komunikacja kryzysowa w systemie zarządzania kryzysowego

Jobda W.

Zeszyty Naukowe / Wyższa Szkoła Oficerska Sił Powietrznych

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2015

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Nr 3

35--45

PL

Treść artykułu zawiera problemy komunikacji kryzysowej w systemie zarządzania kryzysowego. Autor wskazuje na zasadnicze aspekty planowania komunikacji kryzysowej, istotne w procesie budowy relacji organizacji z jej otoczeniem, a także wskazuje na rozwiązania organizacyjne możliwe do zastosowania w praktyce funkcjonowania systemu zarządzania kryzysowego. W tekście przedstawiono zasadnicze cechy sytuacji kryzysowych i ich wpływ na procedurę tworzenia i treść planu komunikacji kryzysowej, a także zaproponowano układ i zasadniczą treść Planu komunikacji kryzysowej.

EN

The article includes the problems of crisis communication in the crisis management system. The author points to the aspects of crisis communication planning essential in the process of interaction of an organization with its environment and points to the organizational solutions which could possibly be applied in practice of the crisis-management system functioning. The text presents basic features of crisis and their impact on the procedure of creation and content of crisis communications plan as well as proposing the layout and the main content of crisis communications plan.

4

The essence of communication process in waste management system

Stępień M., Białecka B.

Systemy Wspomagania w Inżynierii Produkcji

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2015

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z. 1 (10)

98--108

EN

The purpose of the article was to identify some trends and directions of changes in the process of communication between all entities in waste management system. Streamlining of the process should be followed by identifying the participants and information exchanged between them. It is important to recognize all the communication channels and media used in the process, as well as distortions occured. Identification of gaps and potential barriers in the communication process of waste management system will designate areas for further analysis and extended research.

PL

Celem niniejszego artykułu było wskazanie kierunków rozwoju i zmian w procesie komunikacji pomiędzy wszystkimi podmiotami systemu gospodarki odpadami. Usprawnienie tego procesu należy zacząć od identyfikacji jego uczestników oraz wymienianych pomiędzy nimi informacji. Istotne staje się również rozpoznanie kanałów komunikacyjnych i wykorzystywanych nośników, jak i występujących w procesie zniekształceń. Identyfikacja luk i potencjalnych barier w procesie komunikacji w systemie gospodarki odpadami pozwoli wyznaczyć obszary wymagające dalszej analizy i pogłębionych badań.

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Komunikacja społeczna oraz zarządzanie konfliktami interpersonalnymi jako metody kształtowania relacji w strukturze organizacyjnej

Grunt D.

Nowoczesne Systemy Zarządzania

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2010

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T. 5, nr 1

241--252

EN

The purpose of communication is to transmit certain information that is necessary in everyday life. Communicating in other words is informing, influencing someone, disclosing our feelings, cooperation. We can distinguish the following elements in the structure of the communication process: message, code, channel of communication, information gap, noise, feedback and reference frame. Sender in a process of communication is a person aware of the need to communicate a particular message. This entity in an organization is a person who has the information. Receiver is a person to whom the message is directed. Communicating is carried out via symbols. Thus decoding is about converting the information into symbols. By decoding the message the receiver tries to read it correctly. Then there is the specific receipt of the message. Another element of the communication process is a channel for transmitting signals from the source of information to the addressee. There is also an information gap in the process of communication. It can be divided into the gap of hope with which the receiver agrees hoping to receive more information in order to eliminate it, and the gap of disagreement that is the difference in the content of the information the receiver does not agree with. The last element is feedback. This is nothing but a Receiver’s reaction to the Senders message. In case when there is no feedback, we deal with informing. Feedback is a prerequisite for effective communication. The process of communication is one of the elements forming the relations in the group in the frame of organizational structure. Managing such a group has many advantages provided that it is well-considered and efficiently done. Similarly to the individual relations, the group relations may have a formal nature, for example in order to implement a certain action, or an informal nature, basing on the actual shared interests of its members. We can also deal with a conflict in an organization. It occurs when an individual or a group seeks to achieve a certain goal, while the other individual or group tries to prevent it. In classical terms a conflict in the workplace is a discrepancy of the purposes, values and benefits. Interpersonal conflict is experienced by everyone when their beliefs and values are incompatible with each other, or when too much information hinders them to make a decision. Those conflicts additionally make it harder to make even the simplest of decisions. Work environment is often characterised by different kinds of destructive conflicts, which have negative consequences. They include: decrease in self-esteem, deterioration of physical and psychological welfare, as well as loss of confidence. Intensification of difficulties in the action largely depends on the nature of the conflict, its significance and duration. The course of the conflict largely depends on the individual character traits of the people involved. Only few people are able to react without emotion to the conflict. Most, however, is frustrated when there is an obstacle while they pursue the objective, the identification of the conflict, examining its sources and destructive influence on an individual or a group allow taking steps in order to restrict or suppress it. the conflict may be resolved successfully only when both Parties feel encouraged to do so. The belief of one Party that it is not responsible for the present situation and that the effort should be made by the other Party may be the reason for the lack of motivation to reconcile. Also the belief that it may cause losses may be the reason for hindering changes. That is why one of the basis to terminate a conflict is to understand that a long-term conflict entails a mutual loss in the form of huge energy resources which instead of in work are used in continuous fights.

6

Rola komunikacji w procesie tworzenia systemów informacyjnych

Wyskwarski M.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2004

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z. 20 cz. 2

187-201

PL

W artykule przedstawiono wybrane zagadnienia związane z procesem komunikacji w trakcie tworzenia systemów informacyjnych. Poruszono zagadnienia dotyczące sposobów komunikowania się między uczestnikami realizowanego procesu. Wskazano potrzebę zapewnienia doskonałej komunikacji pomiędzy pracownikami oraz zwrócono uwagę na wpływ, jaki komunikacja wywiera na wynik końcowy przedsięwzięcia.

EN

This paper presents selected tasks relating to communication process which takes place when building IT systems. It discusses the methods of communication between the persons involved in the executed process. The author indicates a need ensure excellent communication between employees as well as points to the impact, the communication has on the outcome of the project.