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A gamification approach application to facilitate lean manufacturing knowledge acquisition

Stadnicka Dorota, Deif Ahmet

Management and Production Engineering Review

2019

Vol. 10, No. 4

108--122

Current fast development requires continuous improvement of employees’ skills and knowledge. Therefore, companies are looking for the best way for improving the employees’ qualiﬁcations and understanding of new concepts and tools which have to be implemented in manufacturing areas. One method employs gamiﬁcation for this purpose. The aim of this paper is to present how gamiﬁcation can increase the acquisition of knowledge concerning lean manufacturing concept implementation. Gamiﬁcation is an active learning approach for people who will understand the subject easier by ‘feeling’ and ‘touching’ personally the analysed problems. The research utilized a questionnaire which assessed the game participants’ engagement level. The assessment focused speciﬁcally on the participants’ motivation, cognitive processing and social aspects. The participants were also examined before and after the game in order to assess the increase of their understanding of diﬀerent lean manufacturing topics and tools. Five diﬀerent games with diﬀerent groups of participants were played. The results conﬁrmed the hypothesis that gamiﬁcation has a positive impact on the knowledge acquisition as well as on motivation, cognitive processing and social aspects. Finally, various insights on how to better design, conduct and utilize gamiﬁcation in the similar technical context are presented.