Wyniki wyszukiwania - BazTech

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Keeping higher education aligned with the requirements and expectations of the knowledge-based economy

Grebski W., Grebski M.

Production Engineering Archives

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2018

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Vol. 21

3--7

EN

Paper describes the procedure for developing academic programs which are properly aligned to the requirements of the knowledge-based economy. The paper also addresses the continuous quality improvement (CQI) process with the CQI loop closing on the program level and the course level. This process is needed to make continuous adjustments to an academic program, so that the program is always aligned to the constantly-changing needs of the economy. Paper also discusses the system of mutual dependency between the academic program and external partnership like local industry, secondary schools, local government, local community, regional business incubator center, other educational institutions, alumni and industrial advisory council. The ongoing collaboration with external partners allows the program to prosper and grow.

2

Doskonalenie zarządzania jakością usług

Michalska-Ćwiek J.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2015

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z. 79

191--204

PL

W artykule przedstawiono istotę usług oraz zagadnienie oceny jakości usług. Zaprezentowano metodę oceny jakości usług Servqual oraz wskazano na możliwość wykorzystania jej do określenia mocnych i słabych stron świadczonych usług. Wyniki oceny jakości usług metodą Servqual powinny wzbogacać proces ciągłego doskonalenia w przedsiębiorstwie. W ramach badań własnych oceniono jakość usług bankowych w wybranym banku województwa śląskiego.

EN

The article presents the nature of services and the issue of evaluation the quality of services. It has been presented the method of evaluation the quality service – SERVQUAL and pointed the possibility of using it for identification the strengths and weaknesses of the provided services. The results of the assessment the service quality using SERVQUAL should enrich the process of continuous improvement in the company. During own research the quality of banking services in the selected Silesian bank has been assessed.

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Quality Improvement Methodologies - PDCA Cycle, RADAR Matrix, DMAIC and DFSS

Sokovic M., Pavletic D., Kern Pipan K.

Journal of Achievements in Materials and Manufacturing Engineering

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2010

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Vol. 43, nr 1

476--483

EN

Purpose: of this paper is to introduce the reader to the characteristics of PDCA tool and Six Sigma (DMAIC, DFSS) techniques and EFQM Excellence Model (RADAR matrix), which are possible to use for the continuous quality improvement of products, processes and services in organizations. Design/methodology/approach: We compared the main characteristics of the presented methodologies aiming to show the main prerequisites, differences, strengths and limits in their application. Findings: Depending on the purpose every organization will have to find a proper way and a combination of methodologies in its implementation process. The PDCA cycle is a well known fundamental concept of continuous-improvement processes, RADAR matrix provides a structured approach assessing the organizational performance, DMAIC is a systematic, and fact based approach providing framework of results-oriented project management, DFSS is a systematic approach to new products or processes design focusing on prevent activities. Research limitations/implications: This paper provides general information and observations on four presented methodologies. Further research could be done towards more detailed study of characteristics and positive effects of these methodologies. Practical implications: The paper presents condensed presentation of main characteristics, strengths and limitations of presented methodologies. Our findings could be used as solid information for management decisions about the introduction of various quality programmes. Originality/value: We compared four methodologies and showed their main characteristics and differences. We showed that some methodologies are more simple and therefore easily to understand and introduce (e.g. PDCA cycle). On the contrary Six Sigma and EFQM Excellence model are more complex and demanding methodologies and therefore need more time and resources for their proper implementation.