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Role of stakeholders leading to development of higher education services

Labanauskis R., Ginevičius R.

Engineering Management in Production and Services

2017

Vol. 9, no. 3

63--75

In this article, a higher education institution (HEI) is analysed as an organisation performing under change conditions. In this context, needs and expectations of a wide range of university stakeholders are analysed. The aim of this article is to indicate the roles of stakeholders leading to the development of an HEI. Although Ishikawa’s cause-and-effect diagram is used when identifying possible causes of a problem, it can also be seen as a method that allows splitting the subject into separate parts, which are causally interrelated. During the research of the activity fields of the HEI and the boundaries related to its surrounding groups, the connections between different groups, their interests and expectations towards the activities of the HEI were determined. The article is prepared using the theoretical-analytical approach. It contains the analysis of the literature on HEI stakeholders, quality management systems and issues concerning the organisational development. The conclusions include insights and suggestions for further research on the ways an HEI can correspond to the needs of stakeholders.

Cause-and-effect analysis of ship fires using relations diagrams

Kwiecińska B.

Zeszyty Naukowe Akademii Morskiej w Szczecinie

2015

nr 44 (116)

187--191

This paper analyses the causes of fires on board merchant ships and fishing vessels. The study attempts to identify the causes of fire occurrence on board ships and to determine their interrelations using the relations diagram, also known as the interrelationship diagram or digraph. This diagram identifies relations not only between causes and effects but also between two or more causes. Elements of the diagram, which have the greatest number of directed connections from/to, are the starting points for further ship safety analysis. The relations diagram is used as a basis for planning corrective measures and actions directly increasing shipping safety at sea. Knowing the various causes of fire occurrence, it is possible to eliminate or to reduce their number in the future by revising and drawing up relevant maritime transport regulations. This, in turn, can enhance shipping safety.