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The relationship between EFQM recognition System and management maturity

Pimentel Luis, Rogala Piotr

Management and Production Engineering Review

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2022

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Vol. 13, No. 2

81--91

EN

The EFQM recognition system is an acknowledged method of assessing business excellence understood as the degree of implementation of quality management in an organization. The paper aims to examine whether a high rating under the EFQM recognition system simultaneously means a high general management maturity level. The investigation covers the 35 organizations that won EFQM awards in Portugal. The study is based on points awarded to organizations under the EFQM recognition system and on questionnaires/interviews with managers responsible for quality management in the studied organizations. The results indicate a positive and robust correlation between the quality management implementation (rating under the EFQM recognition system) and general management maturity. The study helps to close the gap in the literature regarding the relationship between quality management and management maturity in an organization.

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Prioritizing Key Business Actions of an Indian Automobile Industry Using Efficient Interpretive Ranking Process (eIRP)

Kumar Sumit, Gupta Pardeep

Management and Production Engineering Review

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2021

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Vol. 13, No. 3

74--83

EN

Management processes in an organization involve decision-making based on many criteria (MCDM), and in this process ranking of variables plays a vital role. This paper presents the analysis of key business issues of an Indian automotive organization using an efficient interpretive ranking (eIRP) approach. This paper integrates the Situation-Actor-Process (SAP) and Learning-Action-Performance (LAP) framework of the organization with eIRP. It evaluates the ranking of actions to be carried out in an organization with respect to performance parameters. The study highlights the area where the organization should focus on achieving desired business excellence. From the analysis, it is revealed that the top-ranked suggested action for the organization is the adoption of energy policy as a core business policy followed by technology management, maintenance management, and the use of information technology for cost management. This case study is one of the few that uses the SAP-LAP framework for ranking the actors and actions of the organization using the eIRP approach, to make MCDM an easy task.

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Design approach in management toward to business excellence

Bobrek M., Majstorovic V., Sokovic M.

Journal of Achievements in Materials and Manufacturing Engineering

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2006

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Vol. 16, nr 1-2

184--189

EN

Purpose: The main aim of this paper is to elaborate using design approach to building Integrated Management Systems (IMS) of organization to trace their own and dependable way to business excellence. Design/methodology/approach: The basic theories used to achieve the aim are: system engineering and architecting, system integration by managing of the interactions among its elements and the social model of management. The theoretical scope of this paper is to find appropriate model of integration based on main principles of mentioned modern management disciplines. Findings: At the beginning of design process of IMS lays Quality Management System (QMS) structured in accordance with ISO 9000 which allows organizations to use recognizable management practice and select properly quality tools for improvement of their core business processes. Research limitations/implications: There are different ways and concepts of integration on the road to business excellence. Design approach enables organizations to find their own road to improvement of business performances by selecting properly tools and methods. Practical implications: As outcome, the authors recommend the graphical presented concept to organizations that have the ambition to join the path of business excellence. Originality/value: Results of this paper are intended for designers of management systems. Presented model sets framework of methodology for design process of IMS which is mainly new for managers.