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Study on disruptions in the quality management system in compliance with ISO 9001:2015

Ligarski Mariusz

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2020

z. 142

195--203

Purpose: The objective of the study is to present the results of a study on disruptions occurring in organizations, certified for compliance with the requirements of ISO 9001:2015, as well as the results of analysis on the results obtained. Design/methodology/approach: The study was carried out on a group of 69 organizations certified by a large international certification body. The original method of analyzing disruptions in systems, based on non-compliance identified during third-party audits, was used in the study. Findings: The results of the study have been presented. A summary of the number of non-compliances identified in relation to the sections and subsections of the ISO 9001:2015 standard has been prepared. A summary of the number of non-compliances identified in small, medium-sized and large organizations in relation to subsections of the standard has also been drawn up. Practical implications: It has been pointed out that the evaluation of disruptions in the system should consist in analysis of their causes and taking actions that will protect the organization from further occurrences. Such knowledge should help organizations better maintain and improve quality management systems. Originality/value: Specific sections and subsections of the standard, in which problems have been identified, were indicated. An attempt was made to determine the impact of the size and type of the organization's activities on the type of disruptions. Yet again, it was confirmed that examination of problems with the original method, based on the results of third-party audits, provides objective information on non-compliance in organizations.