Wyniki wyszukiwania - BazTech

1

The use of analytical marketing as an opportunity for business development. A case study

Więcek-Janka Ewa, Szewczuk Sandra

Zeszyty Naukowe Politechniki Poznańskiej. Organizacja i Zarządzanie

|

2021

|

Nr 84

177--199

EN

Analytical marketing is increasingly a topic of research for scholars because it plays an important role in building the competitiveness of companies. Nowadays, it is difficult to strike a balance between maintaining satisfactory financial results and number of clients, and at the same time taking care of the company’s image. The purpose of the study is to prove that the use of specific research tools, continuous measurement and analysis of selected parameters of the company’s functioning in marketing terms and the presentation of a real reference state, is an opportunity for the company’s development. The case study presented in this article concerns a family company with many years of experience, operating in the sports industry, both i n terms of trade and services. In the research process, the most relevant parameters for the analysis of the marketing activity were extracted: the takings, the margin, the number of units sold, the inputs, the conversion rate and the UPT. As a result of the analysis, conclusions were drawn and solutions regarding analytical marketing and general functioning were suggested. These solutions can directly influence the company’s financial results and the effectiveness of reaching the target group of recipients and improve the company’s image. By using information on the value of the studied parameters, it is possible to significantly improve the condition of the company.

PL

Marketing analityczny jest coraz częściej tematem badań naukowców, ponieważ odgrywa ważną rolę w budowaniu konkurencyjności przedsiębiorstw. Obecnie trudno jest znaleźć złoty środek pozwalający na utrzymanie na satysfakcjonującym poziomie wyniku finansowego i liczby klientów, dbając jednocześnie o wizerunek firmy. Celem opracowania jest udowodnienie, że korzystanie z określonych narzędzi badawczych, nieustanny pomiar i analiza wybranych parametrów funkcjonowania firmy w ujęciu marketingowym oraz przedstawienie realnego stanu odniesienia są dla przedsiębiorstwa szansą na rozwój. Przedstawiona w artykule analiza przypadku (case study) dotyczy firmy rodzinnej z wieloletnim doświadczeniem, działającej w branży sportowej zarówno w zakresie handlowym, jak i usługowym. W procesie badawczym wyodrębniono najistotniejsze parametry dla analizy działalności marketingowej, takie jak utarg, marża, liczba sprzedanych sztuk, wejścia, konwersja i UPT. Po analizie wyciągnięto wnioski i zaproponowano rozwiązania z zakresu marketingu analitycznego i ogólnego funkcjonowania przedsiębiorstwa, które nie były dotąd stosowane, a mogą bezpośrednio wpłynąć na podwyższenie wyniku finansowego, skuteczność trafienia do grupy docelowych odbiorców i poprawę wizerunku. Wykazano, że wykorzystując informacje o wartości badanych parametrów, można znacznie poprawić kondycję przedsiębiorstwa.

2

Use of customer satisfaction survey in analytical marketing of a research institute

Dulewski Mateusz, Jonek-Kowalska Izabela

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

|

2020

|

z. 145

89--100

EN

Purpose: Research institutes in Poland, when focusing on scientific and research activities, do not always find time and are not always keen on preparing and using modern marketing tools. Meanwhile, these tools in the conditions of strong competition could significantly improve their relations with customers and the strength of market influence. Given the above circumstances, the purpose of this article is to present the design, implementation and results of a customer satisfaction survey at one of the Polish research institutes. Design/methodology/approach: As part of the design and implementation of the customer satisfaction survey, the Net Promoter Score method and marketing automation instruments were used to assess the quality of customer relations and the level of customer loyalty to the studied institute (case study). Findings: The surveyed customers were mostly satisfied with the services and relationships with the described research institute. The areas requiring improvement were the pricing policy and the way the offer was presented. Research limitations/implications: Limitations resulting from research are typical for case studies and relate to the inability to generalize the results. Nevertheless, the obtained conclusions may constitute the basis for improving analytical marketing tools in other research units. Originality/value: The cognitive value of the article includes the design and implementation of a customer satisfaction survey at a research institute, and personalized practical conclusions about the level of customer satisfaction and loyalty of the studied institute.

3

Use of customer satisfaction survey in analytical marketing of a research institute

Dulewski Mateusz, Jonek-Kowalska Izabela

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

|

2020

|

z. 148

117--128

EN

Purpose: Research institutes in Poland, when focusing on scientific and research activities, do not always find time and are not always keen on preparing and using modern marketing tools. Meanwhile, these tools in the conditions of strong competition could significantly improve their relations with customers and the strength of market influence. Given the above circumstances, the purpose of this article is to present the design, implementation and results of a customer satisfaction survey at one of the Polish research institutes. Design/methodology/approach: As part of the design and implementation of the customer satisfaction survey, the Net Promoter Score method and marketing automation instruments were used to assess the quality of customer relations and the level of customer loyalty to the studied institute (case study). Findings: The surveyed customers were mostly satisfied with the services and relationships with the described research institute. The areas requiring improvement were the pricing policy and the way the offer was presented. Research limitations/implications: Limitations resulting from research are typical for case studies and relate to the inability to generalize the results. Nevertheless, the obtained conclusions may constitute the basis for improving analytical marketing tools in other research units. Originality/value: The cognitive value of the article includes the design and implementation of a customer satisfaction survey at a research institute, and personalized practical conclusions about the level of customer satisfaction and loyalty of the studied institute.