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The analysis and improvement of product quality using selected methods and tools in automotive industry enterprise

Kardas E., Pustějovská P.

Zarządzanie Przedsiębiorstwem

2018

Vol. 21, nr 3

18--25

The work included a qualitative analysis of a product installed in passenger cars of a selected make and model. The product is an airbag module manufactured for one type of passenger car. This product is produced by an international production company with its plant in the northern part of the Silesian province. The initial analysis covered six calendar months, of which the month chosen for further analysis was the one in which the percentage of nonconforming products in the total production exceeded the assumed acceptable value. The analysis used four basic quality management instruments: the Pareto chart, the FMEA method, Ishikawa chart and the 5 Whys technique. After the analysis, improvement actions were also proposed.