Wyniki wyszukiwania - BazTech

Ograniczanie wyników

2 Journal of Achievements in Materials and Manufacturing Engineering

Znaleziono wyników: 2

Liczba wyników na stronie

Wyniki wyszukiwania

Wyszukiwano:
w słowach kluczowych: accreditation body

Sortuj według:

Ogranicz wyniki do:

Analysis of the clients’ satisfaction in the accredited laboratory

Szewieczek D., Karkoszka T., Zając A.

Journal of Achievements in Materials and Manufacturing Engineering

2009

Vol. 35, nr 1

95-102

Purpose: of the presented paper aimed at motivating the necessity of the accreditation of testing and calibration laboratories and usage of analysis of the clients’ satisfaction as factors deciding about the competitive advantage of those organisations on the European Union market and guaranteeing their participation in the European conformity estimation system. Design/methodology/approach: used for the research has covered the analyses of level of the clients’ satisfaction conducted in the main activity ranges of Polish accredited laboratory. Findings: of the carried out research are as follows: analysis of the clients’ satisfaction is the most important form of verification of degree of the clients’ requirements realisation and, making a ranking of the best and the worst categories of activities of laboratory, can be treated as a reliable source of information needed for their improvement. Practical implications: refers to any organisation with the quality management system implemented as well as to any accredited laboratory using estimation of the clients’ satisfaction as an element of continuous improvement and treating the results of the analysis as an supporting element of the investigated area. Originality/value: of the presented paper covers the methodology taking advantage of the analysis of the clients’ satisfaction as a tool for assuring the conformity in the management system in testing and calibration laboratories.

Incompatibilities analysis in the accredited laboratory

Szewieczek D., Karkoszka T., Zając A.

Journal of Achievements in Materials and Manufacturing Engineering

2008

Vol. 28, nr 2

203-210

Purpose of the presented paper aimed at motivating the necessity of the accreditation of research and standardising laboratories as factors deciding about the competitive advantage of those organisations on the European Union market. Design/methodology/approach used for the research has covered the analyses of results of internal and external audits conducted in one of Polish accredited laboratories and estimation of the incompatibilities occurred. Findings of the carried out research are as follows: number and character of incompatibilities, which are exposed during internal and external audits, reflect size of organisation, where the management system is implemented, phase of implementation as well as the time of functioning. Practical implications refers to any organisation which has quality management system implemented as well as to any accredited laboratory using internal audits as an element of continuous improvement and treating incompatibilities not as something disqualifying the investigated area, but as an supporting element. Originality/value of the presented paper belongs to the methodology comprising the usage of internal audits' results - proved incompatibilities - as a tool for obtaining and assuring the confidence in the management system.