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The role of entities providing accounting services in the implementation of structured electronic invoices

Kica Piotr

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2024

z. 192

499--510

Purpose: The aim of this article is to enhance the operational processes (reduce processing time, improve management) of accounting offices in the implementation of structured electronic invoices. The article analyzes the significance of these entities in the context of transitioning from traditional paper invoices to electronic invoices, and identifies the benefits, challenges and solutions associated with their involvement in this process. Design/methodology/approach: The research utilizes a methodology based on literature analysis and a questionnaire survey among enterprises providing accounting services, aiming to comprehend their perspective in the context of implementing structured electronic invoices. Findings: The outcome of the research involves the creation of three scenarios for dealing with clients of accounting offices in the implementation of structured electronic invoices. Research limitations/implications: The research is based on a limited range of respondents, which may affect the overall representativeness of the results. Furthermore, rapidly evolving technologies and regulations may impact the relevancy of some findings in the future. Practical implications: The findings of this study suggest that collaboration with entities providing accounting services can significantly facilitate businesses in the process of implementing structured electronic invoices. Companies should consider the benefits of external support in order to effectively transition to new solutions. Originality/value: The article contributes to the discussion about the changing role of entities providing accounting services in the digital transformation of B2B services.

Improvement and evaluation of the financial (accounting) services quality in the era of SARS-COV-2

Bagińska Izabela

Production Engineering Archives

2022

Vol. 28, Iss. 3

283--288

The changes brought about by the spread of COVID-19 require from entrepreneurs a new approach to the way they manage their businesses. Accounting offices are also facing a major challenge these days. In addition to the constant changes in tax regulations and the implementation of many new provisions concerning anti-crisis shields, the way of customer service in accounting offices has also changed as they had to adapt to the new reality. The aim of this article is to present the importance of improving the quality of accounting services in the pandemic era. The first part of the paper includes the scope of services and theoretical aspects of customer service in accounting offices in the era of SARS-CoV-2 as well as the characteristics of the concept of quality. Subsequently, the results of an anonymous survey conducted among entrepreneurs who are clients of accounting offices are presented, which contributed to the formulation of conclusions on the significance of customer service quality in accounting offices. The article highlights the significant changes in the way tasks are performed in accounting firms and financial departments. Among the modern methods of providing accounting services, two have been selected which (according to the respondents) will significantly effect on the service providing quality (in particular by limiting personal contact of contractors).