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EN
The article presents a case study of the practical use of BOST surveys to identify the most important areas in the execution of production process. It was made the identification of areas from the four Toyota’s management principle point of view. The research object is company producing the different metal products. Some production workers of the company with the help of BOST questionnaire survey showed, which factors are the most important in production process. In frames of the work it was the presentation of research methodology and content four Toyota’s management principle. Based on the survey results of carried out on the population of production workers, a series of importance areas for improvement was formulated. The aim of the analysis is to present which factors are the most important by building the significance sequences of obtained results. The results obtained for the type of small and medium-sized enterprises overlap with the results of tests verified in other enterprises.
EN
The article presents a case study of the practical use of BOST surveys to identify the most important areas in the production process. It was made the identification of areas from the second Toyota’s management principle point of view. This principle is based on the conviction that appropriate process leads to appropriate results. If the process is designed properly, then good results will come automatically. The research object is company producing the mineral water and carbonated drinks. Some production workers of the company with the help of BOST questionnaire survey showed, which factors are the most important. In frames of the work it was made short characteristics of the research object - producer of mineral water, the presentation of research methodology and content second Toyota’s management principle. Based on the survey results of carried out on the population of production workers, a series of importance areas for improvement was formulated. The aim of the analysis is to present which factors are the most important by building the significance sequences of obtained results. In the article were presented results of analysis with using some statistical tools. The results obtained for the type of small and medium-sized enterprises overlap with the results of tests verified in other enterprises.
EN
The article presents a case study of the practical use of BOST surveys to identify the most important areas that require improvement actions. It was made the identification and of areas requiring improvement from the fourteenth Toyota’s management principle point of view. According to this principle it is crucial to determine the causes of problem by solving technical issues. The research object is company from illumination branch. Some production workers of the company with the help of BOST questionnaire survey showed, which factors can bring the best effect after being improved. In frames of the work it was made characteristics of the research object - producer of illumination, the presentation of research methodology and content fourteenth Toyota’s management principle. Based on the survey results of carried out on the population of production workers, a series of importance areas for improvement was formulated. The aim of the analysis is to present which factors are the most important by building the significance sequences of obtained results. In the article were presented results of analysis with using circular charts, box-and-whisker plots and some statistical tools. The results obtained for the type of small and medium-sized enterprises overlap with the results of tests verified in other enterprises.
EN
The importance of visual inspection in the production process is a very important factor, possibly due to the relatively rapid separation of defective products complying with standards. In order to improve the quality of ongoing processes companies choose preventive action, which are based on the first step to control various operations and finished products. The flat products rolling process is dependent on many factors (temperature charge / band, the rolling rhythm, the length of the band, interruption in the rolling mill, etc.) that affect the quality of the final product. Proper conduct the rolling process is therefore dependent on its control (including visual inspection) and the staff decisions properly, in cases of the disturbance. The paper presents results of studies conducted in one of the national flat products rolling mill. A survey was performed using the BOST method. It is a method in which Toyota's management principles are described characteristic factors. Respondents were asked to answer the question: "What is the most important factor in the visual control?“.
EN
This chapter presents the definition of the quality and basic concepts of quality. An enterprise which manufactures the lightweight wheelchairs of the disabled was analysed. The methodology used in the study was BOST questionnaire – their principles of Toyota management in questions. The chapter contains a detailed analysis of the two selected areas of BOST questionnaire: the area E8, connected with the 14th principle of Toyota management and the area E12, i.e. respondent's characteristics. It was found that the quality in the enterprise studied is considered as an area in the enterprise which might produce the greatest effects if it is improved. The analysis used bar charts and Pareto-Lorenz diagrams.
PL
W rozdziale zaprezentowano definicję jakości oraz podstawowe ujęcia jakości. Przedstawiono przedsiębiorstwo zajmujące się produkcją lekkich wózków inwalidzkich. Metodyka badań to charakterystyka ankiety BOST – zasad zarządzania Toyoty w pytaniach. W rozdziale dokonano szczegółowej analizy dwóch wybranych obszarów ankiety BOST- obszaru E8, związanego z zasadą 14 zarządzania Toyoty i obszaru E12 czyli charakterystyki respondenta. Stwierdzono, że w badanym przedsiębiorstwie jakość postrzegana jest jako obszar przedsiębiorstwa, który może przynieść największe efekty po udoskonaleniu. Do analizy użyto wykresów słupkowych i diagramów Pareto-Lorenza.
EN
The dominant feature of the companies operating in countries with a market economy is a constant search for new solutions, appreciating the human potential, his work and activity, sustained commitment to improving the organization. Consistent implementation of the company management is a guarantee of the success. The aim of the research is to evaluate the factors influencing the development of the concept of the production process in the selected company on the basis of the employee opinion. The authors of the study decided to use one of questions from the BOST methods. The results can be used by the management of the research company to make innovative decision.
PL
Dominującą cechą przedsiębiorstw działających w krajach z gospodarka rynkową jest ciągłe poszukiwanie nowych rozwiązań, docenianie potencjału ludzkiego, jego twórczości i aktywności, trwałe zaangażowanie w proces doskonalenia organizacji. Konsekwentne realizowanie przedsiębiorczości w zarządzaniu stanowi gwarancje sukcesu. Celem badań jest dokonanie oceny czynników decydujących o koncepcji rozwoju procesu produkcyjnego wybranego przedsiębiorstwa na podstawie opinii pracowników. Autorzy do badań postanowili wykorzystać metodę BOST, czy zasady zarządzania Toyoty w pytaniach. Wyniki badań mogą być wykorzystane przez kierownictwo badanego przedsiębiorstwa w podejmowaniu decyzji innowacyjnych.
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