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The functionality problems of the ITS systems supporting rail transportation – survey results 2010-2012

Herzyk G., Karoń G., Mikulski J.

Archives of Transport System Telematics

2013

Vol. 6, iss. 2

23--30

The paper presents the problems of design and upgrading of ITS systems, supporting the transport processes associated with the end user. It was noted that the lack of adequate participation or end-user requirements into system design can lead to two groups of problems related to the functionality of ITS systems. First group of problems is incomplete and inconsistent functionality of various systems, resulting from the rejection by the designers of end users practical knowledge and life experience. The second group of problems is not use of full features of the systems by end users such as due to lack of training, lack of comprehensive instruction manual and the lack of sufficient knowledge of users. As examples presents results of surveys conducted in 2010 and 2012 among end users of rail systems such as: ISZTP - on-line train route ordering system, SEPE - operational registry system, SWDR - train dispatcher support system and SERWO - electronic record of current warnings issued.