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EN
High doses of medical waste evidence that health waste management is problematic. A case study was conducted at various health institutions. This research analyzes various issues in the area of medical waste management. The research examines the perception of staff regarding medical waste management. The purpose of the study is to investigate the level of knowledge, attitudes and role of health practitioners in the management of medical waste. Here the quality index and the environmental index of two health centers are studied; one is a private hospital and the other one a state hospital and compares these two indices with a questionnaire. To provide environmentally friendly services, customers and environmental criteria have to be taken into account in the decision-making process and distributing the Green Quality Function provides a very useful way to achieve this goal.
EN
Bunkering is very important for the maritime industry because of the need for continuity of trade, its relation to the energy industry and its great economic value. Today, the volume of the world’s bunkering market is around 350 million tons annually. Although there are about 400 major bunkering ports in the world, most of the demand is concentrated in a few strategic ports: when comparing strategic regions of the world, Istanbul has a very small share. With this in mind, this paper aims to demonstrate the current situation of Istanbul and to improve service quality using Fuzzy Quality Function Deployment. Our results show that the criteria which customers look for, in order of importance, are: supply waiting time; bunker quality; usage and availability of barges; duration of bunkering operation; and bunker price and price competitiveness. The steps to be taken to improve service quality are determined as: increase storage facilities and capacities; create a structure that can provide 24/7 bunker supply; and increase importance of bunkering in port infrastructure and management in Turkey, to improve service quality and increase their fuel sales volume.
3
Content available The use of QFD method advantages and limitation
EN
The following paper concentrates on some problems resulting from the use of Quality Function Deployment method in industrial enterprises. It is not an easy task although the method itself has many advantages. The aim of the paper is to analyse basic international literature as well as the main advantages and limitations of the Quality Function Deployment.
PL
Celem opracowania jest analiza zapisów normy ISO 16355-1:2015 dedykowanej metodzie QFD i próba określenia wpływu ustanowienia standaryzacji na rozwój tej metody. Na podstawie badania treści normy i literatury dotyczącej QFD omówiono współczesny kształt metody wraz z narzędziami pomocniczymi. Otrzymane wyniki pozwoliły na potwierdzenie dojrzałości metodologicznej i empirycznej ujętej w standardzie metody. W konsekwencji sformułowano wniosek o potencjalnym pozytywnym wpływie ISO 16355-1:2015 na rozwój QFD i na przyspieszenie jej dyfuzji.
EN
The aim of the study is to analyze ISO 16355-1:2015 standard dedicated to Quality Function Deployment (QFD) and to undertake an attempt to establish its effect to QFD’s development. Based on the literature review about QFD, the author discusses contemporary version of this approach for new product development with auxiliary tools. The obtained results allowed to conclude that QFD reached its methodological and empirical maturity of QFD. Consequently, the potential positive impact of ISO 16355-1:2015 on the evolution and development of QFD and on acceleration of its diffusion was stated.
EN
This paper deals with transformation of the customer's requirements into the specified technical parameters by means of the QFD (Quality Function Deployment) method on condition that the customer disposes of basic technical knowledge. The relevant technical parameters are describing an engineering product, which is chosen from the automotive industry area. The QFD method enables elaboration of the individual functions of quality using a multi-phased mapping process in order to transform efficiently the customer's requirements into the real technical parameters of the given product. The chosen technical product is the petrol engine 1.2 Ecotec® installed in the passenger car and it is working in the functional connection with 5 stage manual gearbox. This article analyses in detail only the first phase of the petrol engine production, taking into consideration the given technical requirements. The following step of this process is the next phase, which is focused on the engine aggregates, further it is the phase of the engine aggregate production and the final phase is the global production.
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