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Evaluating Quality Cost Management Systems in Morocco’s Chemical and Para-Chemical Landscape: A Comprehensive Analysis

Wijdane Jabri, Karima Azoulay, Saloua Jemjami, Khadija Moustaid

Management Systems in Production Engineering

2025

nr 2 (33)

171--183

This paper investigates quality management practices within the chemical and para-chemical industry, focusing on survey responses from 175 Moroccan industrial companies. Findings reveal a significant adoption of Quality Management Systems (QMS), with 82% of companies implementing ISO 9001 V15 certification. Analysis of QMS maturity levels highlights varying degrees of sophistication in quality management practices, with a majority of organizations concentrated on Certainty and Enlightenment levels. Additionally, companies exhibit diverse perspectives on the cost of quality, with implications for preventive measures and leadership involvement. While 51% of respondents are unfamiliar with Quality Cost Management Systems (QCMS), 78% express interest in training initiatives. Obstacles to QCMS implementation include top management commitment and data collection difficulties. Furthermore, a comparative analysis of quality costs across subsectors underscores variations and trends within the industry. The paper concludes with recommendations for reducing quality costs and enhancing overall quality management practices, aiming to inform industry stakeholders and researchers alike.