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1 TransNav : International Journal on Marine Navigation and Safety of Sea Transportation

1 2010

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Stakeholder Satisfaction: Research Evaluation of Marine Engineering Cadets’ Performance at Maritime University, Philippines

Alimen R. A., Gayo M., Jaleco V. B.

TransNav : International Journal on Marine Navigation and Safety of Sea Transportation

2010

Vol. 4, no. 3

345--350

This study was conducted to determine the level of stakeholder satisfaction and gather qualitative views and ideas among twenty five (25) company partners - crew managers, personnel managers, training directors of the different shipping companies based in Manila, Philippines. These company-partners are directly involved in the evaluation of performance of marine engineering cadets, specifically of the Marine Engineering Department, John B. Lacson Foundation Maritime University-Molo, Iloilo City. The Perfor-mance Prism (PP) Theory was used in this study as theoretical framework to measure stakeholder satisfaction of different company partners. This is an innovative performance measurement and performance management framework of the second generation. Employing quantitative-qualitative method of analyzing the obtained data, the study entailed three phases, namely: (1) survey personally administered by the researchers, (2) the personal interview with the stakeholders, and (3) analysis of the results of the survey using descriptive statis-tical methods such as the mean, frequency count, and percentage. The information gathered through the inter-views was used to validate the results by quantitative data analysis. The data-gathering instrument was the “Stakeholder Satisfaction Survey.” Quantitative results revealed that the stakeholder satisfaction level was “moderately high” among marine engineering cadets in terms of communication, professionalism and trust-worthiness, communication, discipline, loyalty, consistency of performance, leadership skills, honesty, industry, social responsibility, and initiative to be satisfactory. The different comments, remarks, suggestions, and responses derived from the interviews were used also in the study as qualitative data to enhance and validate the quantitative data. Furthermore, the qualitative views of the respondents were used to suggest some improvements and innovations in the learning process at Marine Engineering Department of Maritime Universi-ty (JBLFMU-Molo, Iloilo City), Philippines.