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IT-supported logistics and supply chain management in the era of Industry 5.0: A multi-criteria assessment

Torbacki Witold

Zeszyty Naukowe Politechniki Morskiej w Szczecinie

2025

nr 82 (154)

22--33

With the ongoing transformation of business to the era of Industry 5.0, related IT technologies and solutions dedicated to logistics are undergoing transformation. This article presents a workflow that will help managers choose the correct strategy and sequence for implementing solutions that help companies embark on the path to Industry 5.0. The practical implications of the results include a clear roadmap for companies implementing Industry 5.0. The proposed IT hierarchy and LSCM prioritization provide decision-makers with actionable insights for planning investments, selecting technologies, and improving resilience and efficiency. This study supports strategic decisions across sectors by highlighting the most impactful digital tools that can drive transformation, sustainability, and competitive advantage in real business environments. In the scientific context, this article presents a template combining IT technologies used in companies and logistics and supply chain management (LSCM) planes in relation to the Industry 5.0 concept. Then, using the hybrid DEMATELPROMETHEE II methodology, the characteristic parameters of these spheres are assessed and hierarchized. The results presented in this article indicate that among the areas characterizing Industry 5.0, resilience solutions should be implemented first. Among IT technologies, solutions from the area of artificial intelligence (AI) and machine learning (ML) should play the leading role and, in terms of LSCM areas, the most important solutions should cover the sphere of demand planning and forecasting.